topic Re: Camera not working - no power in Arlo Pro 4

Camera not working - no power

kblackstad — Fri, 22 Oct 2021 04:46:23 GMT

I have an Arlo Pro 4 that I purchased in April. It is not powering up. Tried a different cable from another camera and still same issue. Worked with the Bot to try and resolve it but could not. Tried to chat with a live person but was told that I did not qualify for that. How do I get to a real person as this camera has a 1 year warranty? I cannot find a phone number or e-mail address for tech support. Anyone got any clue?

Thanks.

Re: Camera not working - no power

StephenB — Fri, 22 Oct 2021 10:56:52 GMT

@kblackstad wrote:

I have an Arlo Pro 4 that I purchased in April. It is not powering up.

If you hold down the sync button for ~15 seconds, does the LED flash amber?

Re: Camera not working - no power

kblackstad — Fri, 22 Oct 2021 15:14:07 GMT

I did try that and no, I do not get an amber light or any light for that matter. I also tried another cable from my other camera and that did not work either.

Re: Camera not working - no power

dcfox1 — Fri, 22 Oct 2021 17:41:29 GMT

How do I get to a real person as this camera has a 1 year warranty? I cannot find a phone number or e-mail address for tech support. Anyone got any clue?
Thanks.

In the APP under support settings click on a cam and there is a phone number. From what I read they should sill help if under warranty but you may have to jump through hoops to prove it.

Re: Camera not working - no power

kblackstad — Sat, 23 Oct 2021 00:51:01 GMT

Thanks, I looked and the phone number field is blank. Arlo's website claims I should be able to chat with someone if I have a system under warranty. Their automated chat system sucks so it keeps claiming I do not have a system eligible for a live person. I just filed a complaint with the BBB as I give up with this company. I am glad this was my last camera and I stopped spending money on Arlos.

Re: Camera not working - no power

dcfox1 — Sat, 23 Oct 2021 17:31:18 GMT

Did you click on the phone icon to show the number? Just tried it and its there.

Re: Camera not working - no power

kblackstad — Sat, 23 Oct 2021 17:38:00 GMT

That option is greyed out for me. It has a blue circle with an i in it that takes you to the support options page. It has a chart that shows warranty support is covered by a live person in chat. However, the automated system keeps saying I am not eligible. It is just an endless circle with that automated chat system. I will just work it through the BBB.

Re: Camera not working - no power

dcfox1 — Sat, 23 Oct 2021 17:43:25 GMT

You are in the APP under settings then support then click a camera? It is a the bottom and the phone icon is green. It is not on a web page.

Re: Camera not working - no power

kblackstad — Sat, 23 Oct 2021 18:06:00 GMT

Yes, I see the option. It is GREYED out. No phone number. During the troubleshooting, the bot had me remove the actual camera from the app. But since it is not working, I cannot re-add it back to the app. The other cameras I have in the app is older and out of warranty so the phone option is greyed out.

Re: Camera not working - no power

dcfox1 — Sat, 23 Oct 2021 21:01:46 GMT

I guess they are even not allowing non subscriber to call at all. I have 1 (866) 214-6520 if you want to try.