topic Re: VMB4540 Stopped receiving Notifications in Arlo Pro 4

VMB4540 Stopped receiving Notifications

bd7820 — Wed, 05 Jun 2024 01:55:14 GMT

I have noticed that I haven't been receiving any notifications of motions for a few days. I can connect to the cameras and restarted the system but still makes no difference. Need any advice to help figure out the issue. Thanks

Re: VMB4540 Stopped receiving Notifications

StephenB — Wed, 05 Jun 2024 11:37:13 GMT

@bd7820 wrote:

I have noticed that I haven't been receiving any notifications of motions for a few days. I can connect to the cameras and restarted the system but still makes no difference. Need any advice to help figure out the issue.

Do you have a subscription? Or are you using local storage?

Is the system recording, but you are not receiving the notifications? Or has it stopped recording as well?

Re: VMB4540 Stopped receiving Notifications

bd7820 — Fri, 07 Jun 2024 00:37:28 GMT

The system is not recording, I am using local storage and I do not have a subscription

Re: VMB4540 Stopped receiving Notifications

StephenB — Fri, 07 Jun 2024 11:39:49 GMT

@bd7820 wrote:

The system is not recording, I am using local storage and I do not have a subscription

Did your app change to showing "Feed" and "Dashboard" when the storage stopped working?

Have you ejected the storage from the base, and connected it to a PC? Then check for recordings on the PC, and also make sure you can write to the USB drive.

One thing you might need to do is to

remove the base and cameras from the account
reset the base and cameras (paper-clip for the base, holding down the button on the cameras until they flash amber)
add everything back to the account

Re: VMB4540 Stopped receiving Notifications

bd7820 — Sun, 09 Jun 2024 13:36:49 GMT

I ejected the USB device and checked on the computer and there were no files. So I replace with a new on and problem solved. Thanks for the informatin and help.