topic Re: Connecting pro 4 to existing account with older cameras in a 2nd home in Arlo Pro 4

Connecting pro 4 to existing account with older cameras in a 2nd home

kboschetti — Tue, 04 Jun 2024 14:38:16 GMT

I tried to set up 4 new pro4 cameras but they were not able to connect to the wifi. Can there be 2 separate networks on one account? I'm not sure but I think there might be a conflict with my existing account with older generation cameras and this being a different home. I have an account with 2 older generation cameras at my home connected to a base station. I bought 4 pro 4 cameras to install in another house. While trying to set up those cameras in the other house using my existing app I got stuck with the cameras not being able to connect to the wifi. During the setup process the app wanted to connect through a base station. Since I'm not using a base station in the second house I bypassed this. While continuing to connect I went through the process and had each camera scan the QR code to connect. Each one chimed and when I was done it attempted to connect but after several minutes they were unable to connect. I did it twice with the same result. I ran out of time and had to leave. i have since taken the cameras, made sure they were all charged (they had charge while I was setting up so that wasn't the issue) and wanted to post this for help next time I get to the other house.

Is there a conflict using 2 different types of cameras at 2 locations with one account/app that is causing the problem or is it something else?

Re: Connecting pro 4 to existing account with older cameras in a 2nd home

StephenB — Tue, 04 Jun 2024 18:26:15 GMT

@kboschetti wrote:

I tried to set up 4 new pro4 cameras but they were not able to connect to the wifi. Can there be 2 separate networks on one account?

Yes. I have two bases, plus some cameras that are connected directly my home wifi.

@kboschetti wrote:

Is there a conflict using 2 different types of cameras at 2 locations with one account/app that is causing the problem or is it something else?

Something else.

Possibly the router wasn't set up for WPA2 (AES) security???

Re: Connecting pro 4 to existing account with older cameras in a 2nd home

kboschetti — Tue, 04 Jun 2024 18:57:20 GMT

Thanks.

I didn't get into the router settings. the other house if my father-in-laws. I'll have to check next time I'm there. Appreciate the assistance.