topic Re: Motion detection notifications not working anymore in Arlo Pro 4

Motion detection notifications not working anymore

KZ123 — Wed, 22 May 2024 12:57:45 GMT

My recording stopped on May 7th 2024.

I have 3 and they all stopped recording. I have tried restarting my hub amd it doesn't make sense why they stopped. I tried replacing usb but I don't think that is the issue. I can try restarting and resyncing cameras but they are not easily accessible so makes it hard to do that.

Arlo, are you aware of this issue?

I know notifications work because I get request to allow new devices and I get notifications when I change alarm mode from motions to geofemcing and etc. I think there is a software or firmware bug.

Re: Motion detection notifications not working anymore

BrookeN — Wed, 29 May 2024 15:01:42 GMT

Are you still seeing this same behavior?

Re: Motion detection notifications not working anymore

rkallman — Wed, 29 May 2024 16:25:40 GMT

My cameras have all stopped recording overnight as well.

They are all connected and I can see live video, but no motion detection recording.

I am not using a base station and have Arlo Pro 4 cameras.

Re: Motion detection notifications not working anymore

BrookeN — Wed, 29 May 2024 16:30:13 GMT

Can you please check it now and see if it is the same behavior?

Re: Motion detection notifications not working anymore

rkallman — Wed, 29 May 2024 17:00:01 GMT

A couple cameras are now working but the rest are not.

Re: Motion detection notifications not working anymore

rkallman — Wed, 29 May 2024 17:03:04 GMT

Nope. All of them are not working again.

Re: Motion detection notifications not working anymore

BrookeN — Wed, 29 May 2024 18:04:56 GMT

Under routines do you have the cameras set up under the different Arm Away, Arm Home and Standby with them to record?

Re: Motion detection notifications not working anymore

rkallman — Wed, 29 May 2024 18:13:16 GMT

Yes. Arm Away is active right now and that is set to record on all devices and alert me on all but one. I've tried toggling between a couple of them to see if that starts recording again and it has not helped. Now, one of my cameras seems to be working. 4 are not.

Re: Motion detection notifications not working anymore

rkallman — Wed, 29 May 2024 18:28:26 GMT

I’m not sure what’s going on. They all started working again.

Re: Motion detection notifications not working anymore

BrookeN — Wed, 29 May 2024 18:32:12 GMT

Let me know if you see that behavior again within the. next few days.

Re: Motion detection notifications not working anymore

ly889 — Thu, 30 May 2024 19:03:14 GMT

The same happened with my 3 Arlo Pro 4 XL with SmartHub. All of a sudden, all 3 cameras have stopped recording or notifying me of motion starting on 5/23/2024. I made no changes. The cameras and Base Station are set to the standard 'Armed' setting with notifications enabled.

I reset my base station and removed the battery from one of the cameras to reset it. I have increased the motion sensitivity. I see the light blink which indicates it can detect motion when adjusting the setting, but it will not record any motion or alert me anymore.

I saw a similar post with a resolved solution by a Community Manager back in 2020 stating backend changes were made. Is there another firmware update to address the issue now?

Re: Motion detection notifications not working anymore

BrookeN — Thu, 30 May 2024 21:44:54 GMT

There is no subscription on the account that is why you are no longer seeing those features.

Re: Motion detection notifications not working anymore

rkallman — Thu, 30 May 2024 21:42:57 GMT

What? I have a subscription and everything is working now.

Re: Motion detection notifications not working anymore

BrookeN — Thu, 30 May 2024 21:44:02 GMT

@rkallman this was in regards to the other users question.

Re: Motion detection notifications not working anymore

ly889 — Thu, 30 May 2024 21:54:07 GMT

Hi,

I have not had a subscription since the free trial and have been using the system for close to 2 years now issue-free. I have been able to receive notifications and recordings are locally saved on a USB through my SmartHub. Did Arlo recently make changes in the past week?

I don't believe it was a subscription issue; I just received a motion notification so it seems like the issue has gone away.

Re: Motion detection notifications not working anymore

BrookeN — Thu, 30 May 2024 21:58:09 GMT

My apologies, I misread what cameras you were using. Can you go through these steps too make sure that it is set up properly.

https://kb.arlo.com/000062816/How-do-I-enable-or-disable-local-storage-for-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-0