topic Pro 4 won't connect with new AP in Arlo Pro 4

Pro 4 won't connect with new AP

jettadiesel — Mon, 27 May 2024 18:07:44 GMT

Hi. Been running cameras on an eero and decided to move one camera farther away. Signal strength is weak to nothing, so decided to add a Ubiquiti U6 Mesh, created an SSID that only has the 2.4 GHz radio on. Have made it as generic as possible, no special settings on. Tried with WPA2 and no security. My phone connects to it no problem, under all conditions and from quite a distance. I've tried connecting with the hub method literally 10 ft. away from the AP and it won't, nor will it connect directly via wifi under the same conditions. Any ideas?

Re: Pro 4 won't connect with new AP

StephenB — Tue, 28 May 2024 11:54:53 GMT

@jettadiesel wrote:

I've tried connecting with the hub method literally 10 ft. away from the AP

That will only work if you have a base. Do you?

@jettadiesel wrote:

Tried with WPA2 and no security.

It will refuse to connect to an unsecured network.

@jettadiesel wrote:

Any ideas?

Try resetting the camera by

opening the housing
pressing sync until the LED flashes amber (about 15 seconds)

Then try adding it to your account again. Make sure the phone is connected to the new AP, and also that any VPN on the phone is disabled.