topic Re: Pro 4 Stopped Recording in Arlo Pro 4

Pro 4 Stopped Recording

Pgz232 — Tue, 07 May 2024 10:42:50 GMT

My camera stopped recording any activity yesterday afternoon. I get no alerts and there is no new footage in my feed.

I have not changed anything. It is always armed away, and the only thing I have enabled are 2 activity zones.

I can still connect to it and get a live feed and manually record.

I have toggled it on/off a couple of times, restarted it and also restarted my phone in case it was an app issue.

What else can I do?

Re: Pro 4 Stopped Recording

StephenB — Tue, 07 May 2024 11:52:43 GMT

You could try a hardware reset.

remove the camera from the account
open the housing and press the sync button until the camera LED flashes amber (about 15 seconds)
add the camera back to the account

Re: Pro 4 Stopped Recording

kodpkd — Tue, 07 May 2024 14:38:18 GMT

Do you have a service plan? Without a paid subscription your cameras are useless.

Re: Pro 4 Stopped Recording

BrookeN — Tue, 07 May 2024 14:21:40 GMT

@Pgz232 do you see any message when viewing the feed?

Re: Pro 4 Stopped Recording

Anditazz — Tue, 07 May 2024 14:49:32 GMT

I think we’re having the same or similar issue. But ours also started recording when it wasn’t supposed to. We have 3 cameras total, 1 is fine, 1 started recording when it shouldn’t, and the third stopped recording. None of it makes any sense. We tired restarting the devices and only the one that is fine would restart. Plus in the app this morning our automation didn’t switch from armed away to stay like it was supposed to.

Re: Pro 4 Stopped Recording

kodpkd — Tue, 07 May 2024 16:12:14 GMT

Pgz232. Do you have a paid subscription?

Re: Pro 4 Stopped Recording

Pgz232 — Tue, 07 May 2024 16:14:15 GMT

Didn't get the chance to try any of this -- It has magically started working again

Re: Pro 4 Stopped Recording

Pgz232 — Tue, 07 May 2024 16:14:41 GMT

A full year -- yes, but it has magically started working again

Re: Pro 4 Stopped Recording

Pgz232 — Tue, 07 May 2024 16:15:05 GMT

No messages but it has magically started working again