topic Re: Pro 4 not connecting in Arlo Pro 4

Pro 4 not connecting

Becsmile — Sat, 20 Apr 2024 15:16:00 GMT

After the internet going down I can’t get my cameras to reconnect. I’ve disconnected my camera from the app, I’ve tried taking the battery out and I just get a single blue light, when I try the sync button the amber light doesn’t come on. The battery is fully charged.

Re: Pro 4 not connecting

StephenB — Sat, 20 Apr 2024 20:40:12 GMT

Did you try doing a hardware reset?

remove the camera from the account
open the camera housing and press the sync button until the camera flashes amber (about 15 seconds)
add the camera back to your account

Re: Pro 4 not connecting

Becsmile — Sun, 21 Apr 2024 05:27:41 GMT

Yes I have tried doing that and nothing

Re: Pro 4 not connecting

jguerdat — Sun, 21 Apr 2024 14:10:48 GMT

How do you know the battery is fully charged? Have you tried using just the battery, battery plus charger and charger only to see what happens?

Re: Pro 4 not connecting

Becsmile — Mon, 22 Apr 2024 17:38:37 GMT

The battery is fully charged as it’s been on charge for a good 6 hrs. I can’t try syncing it with the charger on as I need to remove the casing to sync and the casing needs to be onto charge

Re: Pro 4 not connecting

jguerdat — Tue, 23 Apr 2024 14:32:58 GMT

You don't necessarily need to use the sync button - that's a fallback method when the camera can't be found normally.

Re: Pro 4 not connecting

Becsmile — Tue, 23 Apr 2024 14:41:07 GMT

The usual method of syncing through the app isn’t working either hence trying the manual sync

Re: Pro 4 not connecting

BrookeN — Wed, 01 May 2024 14:23:33 GMT

Was you able to get the Pro 4 back onto the account?