topic Re: Solar Panels for Pro4 Cameras in Arlo Pro 4

Solar Panels for Pro4 Cameras

DSZ — Thu, 18 Apr 2024 00:30:09 GMT

Hello everyone. I am new to this community so please bear with me. I purchased three Pro 4 cameras in January and thought I might add the solar panels which I did a couple of days ago. The cameras only work when the sun is shining directly on the solar panel. It seems to me that the batteries, which were fully charged when I had the solar panels installed, have discharged after one day and are not taking a charge through the solar panel. When I didn't have the solar panels installed the cameras with just the batteries lasted longer than two days. Anyone experiencing this? What did you do to it. I am considering removing the solar panels and getting my money back.

Re: Solar Panels for Pro4 Cameras

jguerdat — Thu, 18 Apr 2024 13:35:03 GMT

There have been reports of solar panels depleting the batteries but I wouldn't expect that to happen to multiple panels/cameras. When the panels are connected and you check during the day, does the battery icon show a lightning bolt, indicating a connection and power being generated?

Re: Solar Panels for Pro4 Cameras

Hls1966 — Mon, 10 Jun 2024 22:38:13 GMT

I've had similar issue with the solar panel,it doesn't even charge the camera, I've left the panel in direct sunlight for a whole day,then attached it to the camera and nothing happens. I didn't think the panel is working as it should. I had solar that were sitting in my garage all winter, took them out a few weeks ago plugged them into the charger(that was also in the garage) and you guessed it they worked, that's what I thought I was getting when I brought arlo's solar panel.Fooled me.

Re: Solar Panels for Pro4 Cameras

ShayneS — Tue, 11 Jun 2024 17:05:44 GMT

@Hls1966

I have escalated this for you and Support will be reaching out to you as soon as possible.

Re: Solar Panels for Pro4 Cameras

DSZ — Tue, 11 Jun 2024 22:43:49 GMT

Thank you. To update you on this issue ... the two cameras with solar panels work fine while the sun is up but after dusk they go offline because they do not have any power. They were initially installed with fully charged batteries so it seems that the solar panels are not charging the panels.

Re: Solar Panels for Pro4 Cameras

DSZ — Tue, 11 Jun 2024 22:44:46 GMT

Meant to say 'not charging the batteries'.