topic Came starts recording when live streaming in Arlo Pro 4

Came starts recording when live streaming

1AMZ — Fri, 12 Apr 2024 15:57:11 GMT

When I connect to my camera, it automatically starts recording. Any suggestions on how to fix this issue?

Re: Connection

ShayneS — Fri, 12 Apr 2024 15:56:35 GMT

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Connection

1AMZ — Mon, 15 Apr 2024 23:54:11 GMT

I haven’t tried any troubleshooting steps. This only happens on one camera and none of the other cameras I use are affected.

Re: Connection

ShayneS — Wed, 17 Apr 2024 16:45:51 GMT

Can you try removing and reinstalling the camera and test this again.

Re: Connection

1AMZ — Thu, 18 Apr 2024 00:39:03 GMT

I’ll try it and advise.

Re: Connection

1AMZ — Fri, 19 Apr 2024 14:25:29 GMT

I removed the camera and removed the battery. I installed the battery and reconnected the camera to my system. The same thing happens. Each time I connect or refresh that particular camera, it triggers a recording that lasts 30 sec to several minutes. It’s only that one camera.
Any other suggestions; thanks.

Re: Came starts recording when live streaming

ShayneS — Fri, 19 Apr 2024 18:11:38 GMT

@1AMZ

Thank you for testing and letting me know, I have escalated this for you and support will be reaching out as soon as possible.

Re: Came starts recording when live streaming

1AMZ — Sat, 20 Apr 2024 11:27:45 GMT

I connected to the camera again. It continues to send a notification and records. It’s only one camera. I’m looking forward to talking to support next week. Thank you!

Re: Came starts recording when live streaming

1AMZ — Mon, 22 Apr 2024 19:39:49 GMT

I was supposed to have received a call from support at 12 ET. No one called. I still have the same issue and now all my cameras are off line. I’ve reset and still off line. I need help! !

Re: Came starts recording when live streaming

1AMZ — Tue, 23 Apr 2024 15:53:50 GMT

My camera continues to malfunction. When I connect to it for live view, it sends me a notification and starts recording from 30 seconds to several minutes. All my other cameras don’t do this. Arlo Pro 4 cameras don’t function as good as my previous Arlo Pro 2.
Any suggestions??

Re: Came starts recording when live streaming

1AMZ — Tue, 23 Apr 2024 18:57:55 GMT

I’ve been waiting on a return call that was supposed to have been at 2:30 pm, ET. The caller who said he would call me was Brian. I can’t wait much longer. This is the second time calls have not been returned as agreed upon from Arlo support.

Re: Came starts recording when live streaming

ShayneS — Tue, 23 Apr 2024 19:13:40 GMT

@1AMZ I notified your case manager.