topic Re: Shared Device Access not working since upgrade in Arlo Pro 4

Shared Device Access not working since upgrade

KariQ — Sat, 06 Apr 2024 23:51:01 GMT

Recently upgraded to Pro 4 cameras, and now my husband can’t view the footage on his app. I’ve read about the UI change and to look for feed vs library, but we both have library, so that doesn’t seem to be the issue. I logged him out then back in, and re-shared. Thoughts?

Re: Shared Device Access not working since upgrade

ShayneS — Mon, 08 Apr 2024 19:11:15 GMT

Hi @KariQ

Can you double check that you allowed the access rights for this specific camera(s)?

You will need to add the device as one of the cams he can access.

Re: Shared Device Access not working since upgrade

KariQ — Tue, 09 Apr 2024 01:47:16 GMT

Thank you - going through the sharing process a couple of times seems to have resolved the issue.

Re: Shared Device Access not working since upgrade

ShayneS — Tue, 09 Apr 2024 22:51:29 GMT

@KariQ Thanks for the update.