topic Re: Non Subscription Issue: Hub Storage Settings Shows Recording, But Unable To Open Video For Viewi in Arlo Pro 4

Non Subscription Issue: Hub Storage Settings Shows Recording, But Unable To Open Video For Viewing

RGrele — Fri, 05 Apr 2024 05:03:00 GMT

Something happened today with the Local Storage recordings on my VMB4540r3 hub. Motion recordings show the gray box with download arrow icon, however, when selected, nothing happens.

I use a VPN (ZeroTier) which, when away from home, for years has always produced flawless results.

The Arlo app is installed on various Android Pixel phones. I currently use the Pixel 8 Pro. But I tried to view the recordings on an older Pixel 4a5g and Pixel 6. No joy.

What could have caused this?

Re: Non Subscription Issue: Hub Storage Settings Shows Recording, But Unable To Open Video For Viewi

StephenB — Fri, 05 Apr 2024 10:44:32 GMT

@RGrele wrote:

Something happened today with the Local Storage recordings on my VMB4540r3 hub. Motion recordings show the gray box with download arrow icon, however, when selected, nothing happens.

I use a VPN (ZeroTier) which, when away from home, for years has always produced flawless results.

Does the problem only happen when you are using the VPN?

Re: Non Subscription Issue: Hub Storage Settings Shows Recording, But Unable To Open Video For Viewi

RGrele — Fri, 05 Apr 2024 11:42:13 GMT

I cannot confirm this at the present time as I am away from home. However, for the past two days I have had this problem using the aforementioned VPN.

Later today the problem seems to have resolved itself with no intervention on my part.

I will update this thread if the issue returns.

Re: Non Subscription Issue: Hub Storage Settings Shows Recording, But Unable To Open Video For Viewi

RGrele — Sat, 06 Apr 2024 01:14:12 GMT

Spoke too soon, the problem is back again. I can receive motion notifications, and I can view live feeds on all 11 cameras remotely, but when I click on the link for the hub storage video recordings.... Nothing.

Weird.

Re: Non Subscription Issue: Hub Storage Settings Shows Recording, But Unable To Open Video For Viewi

ShayneS — Tue, 09 Apr 2024 22:40:17 GMT

@RGrele

I see your devices are offline, are you still experiencing these symptoms?