topic Re: Moving Cameras from Trail plan to Secure subscription. in Arlo Pro 4

Moving Cameras from Trail plan to Secure subscription.

LastTangent — Tue, 26 Dec 2023 19:31:29 GMT

We signed up for the unlimited camera Secure subscription. When we were adding each camera the first 5 cameras became listed under the Secure subscription but the subsequent 3 cameras are showing up as a single camera trial. Since we have an unlimited camera subscription I believe that all 8 and any future cameras we add should show up under the Secure subscription. I am unable to move the cameras to be under the correct plan.

Re: Moving Cameras from Trail plan to Secure subscription.

StephenB — Tue, 26 Dec 2023 21:24:36 GMT

@LastTangent wrote:

We signed up for the unlimited camera Secure subscription. When we were adding each camera the first 5 cameras became listed under the Secure subscription but the subsequent 3 cameras are showing up as a single camera trial. Since we have an unlimited camera subscription I believe that all 8 and any future cameras we add should show up under the Secure subscription. I am unable to move the cameras to be under the correct plan.

Just wait for it. As each trial ends, the camera will move into your paid subscription.

Re: Moving Cameras from Trail plan to Secure subscription.

LouSNZ — Wed, 03 Apr 2024 21:46:29 GMT

Does the trial period offer the same benefits paid for under the subscription?

Re: Moving Cameras from Trail plan to Secure subscription.

StephenB — Wed, 03 Apr 2024 23:50:08 GMT

@LouSNZ wrote:

Does the trial period offer the same benefits paid for under the subscription?

Yes.