topic Re: Cameras are working but not recording to library and calendar is not synched in Arlo Pro 4

Cameras are working but not recording to library and calendar is not synched

SusanaO — Tue, 19 Mar 2024 20:00:36 GMT

Calendar shows last recording was Feb 23, 4 weeks ago. Cameras all work and are recording live if I stand in from of them but not picking anything else up

Re: Cameras are working but not recording to library and calendar is not synched

StephenB — Wed, 20 Mar 2024 14:44:21 GMT

@SusanaO wrote:

Cameras all work and are recording live if I stand in from of them but not picking anything else up

Do you mean

that the cameras are livestreaming, but not recording???
that you are getting notifications but no recordings?
something else???

Re: Cameras are working but not recording to library and calendar is not synched

SusanaO — Wed, 20 Mar 2024 16:06:24 GMT

Thank you, Stephen, for replying: the cameras are not recording, not giving notifications, but if I open the camera from the app i get a live view. The last recording was Feb 22, and then another recording on March 2. I pay for the cloud storage and payments are made monthly. I have 4 Arlo Pro 3 cameras and a base all wifi is working fine and strong.

Re: Cameras are working but not recording to library and calendar is not synched

StephenB — Wed, 20 Mar 2024 16:13:00 GMT

@SusanaO wrote:

Thank you, Stephen, for replying: the cameras are not recording, not giving notifications, but if I open the camera from the app i get a live view. The last recording was Feb 22, and then another recording on March 2. I pay for the cloud storage and payments are made monthly. I have 4 Arlo Pro 3 cameras and a base all wifi is working fine and strong.

Can you make a manual recording while livestreaming the cameras?

Re: Cameras are working but not recording to library and calendar is not synched

SusanaO — Wed, 20 Mar 2024 16:25:38 GMT

Yes, I just recorded my front porch and it shows in the feed for Monday March 18 so the date is off by 2 days. It is March 20 so it seems to involve the calendar.

Re: Cameras are working but not recording to library and calendar is not synched

StephenB — Wed, 20 Mar 2024 18:46:27 GMT

@SusanaO wrote:

Yes, I just recorded my front porch and it shows in the feed for Monday March 18 so the date is off by 2 days. It is March 20 so it seems to involve the calendar.

Wow.

I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) in case one of them wants to follow up.

Re: Cameras are working but not recording to library and calendar is not synched

SusanaO — Sat, 23 Mar 2024 18:59:59 GMT

I was able to call from the app and got an immediate fix. The 'routines' were set to Arm Away, and I had turned on Arm Home a month ago when I returned from a trip. These widgets are new to me, apparently added in a recent update. Once I clicked Arm Away (even though I was home), it worked as expected.