topic cameras offline? in Arlo Pro 4

cameras offline?

pomme123 — Mon, 18 Mar 2024 15:32:56 GMT

Woke up to all three cameras offline and when trying to connect blue flashes turn to orange and 2 red lights at the top and then sounds like the camera shuts off.

Anyone else have this issue?

Re: cameras offline?

ShayneS — Wed, 20 Mar 2024 21:00:12 GMT

Hi @pomme123

Are you still experiencing these symptoms?

Re: cameras offline?

pomme123 — Wed, 20 Mar 2024 22:06:28 GMT

Yes unfortunately I think they’re either gone for good or my internet speed could be the problem because they don’t want to connect at all.

Re: cameras offline?

ShayneS — Wed, 20 Mar 2024 23:26:56 GMT

Have you made any adjustments to your router? Did you try rebooting your home router? What are your internet speeds?

Re: cameras offline?

pomme123 — Thu, 21 Mar 2024 15:06:27 GMT

Yes I’ve restarted it and it didn’t help we get around 500mbps. Do you know if having the smart hub would help in this situation?

Re: cameras offline?

StephenB — Thu, 21 Mar 2024 16:08:29 GMT

@pomme123 wrote:

we get around 500mbps.

Is that the download speed?

The upload speed is the important number.

Re: cameras offline?

pomme123 — Thu, 21 Mar 2024 16:33:03 GMT

Sorry upload speed is around 10 to 12

Re: cameras offline?

StephenB — Thu, 21 Mar 2024 17:33:31 GMT

@pomme123 wrote:

Sorry upload speed is around 10 to 12

When a Pro 4 is streaming to the cloud, it uses about 2 mbps. Three cameras take about 6 mbps if they were all capturing video at the same time. That could be a factor for occasional connectivity problems, but I don't think it fits your symptoms.

Do you use a smarthub? Or are the cameras directly connected to your home wifi?

If you don't use a hub, then you could try removing one camera from your account, and then trying a factory reset (pressing the sync button inside the housing until the camera flashes amber 3 times - about 15 seconds). Then try reinstalling that camera.

Re: cameras offline?

pomme123 — Thu, 21 Mar 2024 17:56:25 GMT

They’re directly connected to the WiFi I’ve removed them and tried the factory reset they just won’t connect at all anymore while in the app trying to find the camera it stops flashing blue and just flashes amber and shuts off. I’ve bought a hub to see if that’ll help