topic Re: Login B.S. in Arlo Pro 4

Login issue

Fhbrumb — Tue, 19 Mar 2024 20:26:13 GMT

Ive never been able to add a camera from the app. I login to the website in order to add a camera. I click on View Cameras, and I go straight back to the login screen.

I've had nothing but issues getting a camera linked to my account. This is my third one, and thus far, the worst cluster yet.

Please help if you can.

Frank

Re: Login B.S.

StephenB — Sun, 17 Mar 2024 11:06:53 GMT

@Fhbrumb wrote:

Ive never been able to add a camera from the app. I login to the website in order to add a camera. I click on View Cameras, and I go straight back to the login screen.

Are you sure you are logging into my.arlo.com?

I'm not seeing any "View Cameras" option there. Normally you'd click on "Devices" and then "Add Device". I am using the new "Feed" interface, but I don't think "View Cameras" was there with Library either.

If you are logged into my.arlo.com, it'd be helpful if you post a screenshot.

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 13:06:31 GMT

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 13:07:06 GMT

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 13:07:27 GMT

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 13:20:50 GMT

I tried posting screen shots. Now I don't see them?

Re: Login B.S.

StephenB — Sun, 17 Mar 2024 17:23:31 GMT

@Fhbrumb wrote:

I tried posting screen shots. Now I don't see them?

All embedded images need to be reviewed and approved before they are shown.

It looks like you are using a mobile browser - is that correct?

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 17:26:35 GMT

Yes. I use chrome on an android.

Re: Login B.S.

StephenB — Sun, 17 Mar 2024 17:27:50 GMT

@Fhbrumb wrote:

Yes. I use chrome on an android.

Try using a PC.

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 17:35:43 GMT

The screen looks basically the same. Same colors, options, etc. When I click on My Account, then View Cameras, I get a new tab opened, and an Arlo logo. That's it. It does nothing else.

Re: Login B.S.

StephenB — Sun, 17 Mar 2024 17:39:34 GMT

@Fhbrumb wrote:

The screen looks basically the same. Same colors, options, etc. When I click on My Account, then View Cameras, I get a new tab opened, and an Arlo logo. That's it. It does nothing else.

Are you seeing the devices screen along the side?

If not, are you seeing it on along the top?

Either way, you should be going to the devices screen, and not my account. Then you should see "add device" at the bottom of the screen.

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 17:40:38 GMT

Ok. Got to my cameras now.

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 17:46:19 GMT

This time, it went to that logo page, then to the login screen like in my app. I logged in there, and got to my cameras. Add Device was there. Named device, and now firmware is updating.

It might be getting it done now.

Re: Login B.S.

StephenB — Sun, 17 Mar 2024 17:52:50 GMT

I'm glad it seems to be working now.

Re: Login B.S.

Fhbrumb — Sun, 17 Mar 2024 17:59:51 GMT

I still don't understand. Even with the laptop, it's a bit of a run-around.

But either way, it's up and running.

Thank you for helping me with this.