topic Re: Changing payment method in Arlo Pro 4

Changing payment method

LLJJSS — Fri, 08 Mar 2024 23:19:28 GMT

When I try seeing how to change my payment method, everything I google says to go to my.arlo.com and go to the drop down menu and select "My Arlo Account" , but there IS NO drop down menu! There is no option to view my payment method or to change it. There is nothing that says anything about managing my account information. What the heck am I missing?! I've never gotten on to anything else except my.arlo.com and any other url i try using is not what I'm looking for.

Re: Changing payment method

StephenB — Sat, 09 Mar 2024 01:28:41 GMT

Do you see "Feed" and "Dashboard" in the app? Or do you see "Library" instead?

With Feed, you click here:

Instructions are here:

https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

Re: Changing payment method

LLJJSS — Mon, 11 Mar 2024 21:22:34 GMT

negative, because I have been using my desktop. Is that my problem?

Re: Changing payment method

jguerdat — Tue, 12 Mar 2024 15:56:03 GMT

The desktop web site shows essentially the same thing as the app. We still need to know which interface you're using - the old one with Library to view recordings or the new one with Feed.

Re: Changing payment method

LLJJSS — Tue, 12 Mar 2024 17:36:00 GMT

it doesn't show any of those options.

The top icons are:

Arlo> Devices> Library > Mode >Settings

I wish someone would just call me and get this **bleep** taken care of. You guys have really bad resources when it comes to support.

Re: Changing payment method

StephenB — Tue, 12 Mar 2024 22:52:08 GMT

@LLJJSS wrote:

You guys have really bad resources when it comes to support.

Neither @jguerdat nor I work for Arlo.

@LLJJSS wrote:

Arlo> Devices> Library > Mode >Settings

So you have the older UI. FWIW, my screenshot was made on my PC (unfortunately I am using the newer "Feed" user interface, so my screenshot won't help you).

These instructions might help:

https://kb.arlo.com/fr/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

To change your Arlo subscription plan:

Log in to my.arlo.com.
Click Settings > Subscription.
Click Change Plan next to the Arlo plan you want to change

I don't remember if the payment method is in Setting->Subscription, or whether you need to "change plan" to see the payment method. But it is in that area.

Re: Changing payment method

JosephH669 — Wed, 07 Aug 2024 09:08:44 GMT

Hi,

It sounds like you might be missing some options. Please visit the Arlo support page or their account management section for updated instructions. If the issue persists, contacting Arlo customer support might help.