topic Re: Arlo 4 in Arlo Pro 4

Arlo 4

Gunnerbob — Sat, 17 Feb 2024 14:53:04 GMT

I have a subscription for 4 cameras and they used to record but now only 1 is recording any idea why

Re: Arlo 4

jguerdat — Sat, 17 Feb 2024 14:55:36 GMT

What sort of subscription? The cameras come with a trial sub that expires so you need to purchase an appropriate plan if you want to keep the same level of capability.

Re: Arlo 4

Gunnerbob — Sat, 17 Feb 2024 15:46:46 GMT

I have a subscription for 4 cameras at £8 per month for the year

Re: Arlo 4

jguerdat — Sun, 18 Feb 2024 15:40:54 GMT

If you have a legacy subscription, you may want to cancel and purchase a current Arlo Secure or Secure Plus plan. In the current subscription, are all 4 cameras shown as being activated? What is your active mode? Have you checked it for appropriate rules for each camera?

Re: Arlo 4

Gunnerbob — Sun, 25 Feb 2024 08:36:07 GMT

All cameras are working but only one is recording

Re: Arlo 4

StephenB — Sun, 25 Feb 2024 12:13:09 GMT

@Gunnerbob wrote:

All cameras are working but only one is recording

Can you make a manual recording while livestreaming the problem cameras?

Re: Arlo 4

Gunnerbob — Sun, 25 Feb 2024 12:45:04 GMT

Yes if I go live on the camera not recording then it shows up in the feeds

Re: Arlo 4

StephenB — Sun, 25 Feb 2024 12:51:26 GMT

@Gunnerbob wrote:

Yes if I go live on the camera not recording then it shows up in the feeds

That confirms that the subscription is in force.

Either the camera is not armed, or the motion detection is not working.

You can test the motion detection using the instructions here:

The first instructions apply if you see "Library" in the app. If you see "Feed" and "Dashboard" instead, then the second instructions apply.

You can check that the camera is armed by looking at the mode you are using. If there is no rule for the camera, then it is disarmed. If there is a rule, make sure it is set to record.