Retieving security footage from Arlo's cloud

professor-LBCC — Thu, 22 Feb 2024 18:55:51 GMT

I do not have a "library" link on my Arlo dashboard or the Arlo App to access the saved (30 days) history of

my security cameras that is suppose to be available from the Arlo cloud.

I purchased a plan from Arlo my dashboard shows the plan is active.

I tried to get a phone number to contact Arlo's technical department thru their "Chat" communications, but they

keep saying I'm not allowed to receive phone support from the technical team. Chat continues to direct me to articles that really don't address the problem.

Does someone have an answer to this problem or a phone # for Arlo.

Re: Retieving security footage from Arlo's cloud

StephenB — Thu, 22 Feb 2024 22:24:09 GMT

@professor-LBCC wrote:

I do not have a "library" link on my Arlo dashboard or the Arlo App to access the saved (30 days) history of

my security cameras that is suppose to be available from the Arlo cloud.

Do you see "Feed" and "Dashboard" instead? If you do, then the history is in "Feed" (basically a new name for Library).

topic Retieving security footage from Arlo's cloud in Arlo Pro 4

Retieving security footage from Arlo's cloud

Re: Retieving security footage from Arlo's cloud