topic Re: arlo pro 4 in Arlo Pro 4

arlo pro 4

Nanlee — Tue, 13 Feb 2024 22:24:15 GMT

I have the trial arlo secure with my new arlo 4 until Feb, would like to know how to cancel it on that camera, would like to purchase for two other cameras instead of the pro 4. How do I do that?

Re: arlo pro 4

jguerdat — Wed, 14 Feb 2024 14:53:02 GMT

It's my understanding that you can't cancel trial subscriptions now. Removing the camera will also remove the subscription so that's your only move. The new cameras will then have their own trial subs set up when they are connected to your account.

Re: arlo pro 4

Nanlee — Wed, 14 Feb 2024 18:15:10 GMT

ok I can cancel the trial on the new one by deleteing it, but how do I add subscribe to some of my older cameras

Re: arlo pro 4

jguerdat — Thu, 15 Feb 2024 15:13:22 GMT

You would use Settings, Subscription for the old user interface (UI) that uses Library to view recordings or Settings, Home, Subscription for the new UI that uses Feed. In there you will find how to subscribe to various options. The current subs all will automatically add all cameras to whatever you choose unless you decide to use single camera subs.

Re: arlo pro 4

James_Avery — Sat, 17 Feb 2024 17:06:42 GMT

To switch your Arlo Secure trial from the Arlo 4 camera to two other cameras, log in to your Arlo account online or through the app. Go to your subscription or account settings, find the Arlo Secure trial linked to your Arlo 4 camera, and cancel it.

Re: arlo pro 4

StephenB — Sun, 18 Feb 2024 12:41:47 GMT

@James_Avery wrote:
To switch your Arlo Secure trial from the Arlo 4 camera to two other cameras, log in to your Arlo account online or through the app. Go to your subscription or account settings, find the Arlo Secure trial linked to your Arlo 4 camera, and cancel it.

To be clear, it is not possible to switch your trial subscription to another camera. You might be able to cancel it, but you cannot switch it.