topic Re: Unable to Subscribe - Error message showing "unable to process payment" in Arlo Pro 4

Unable to Subscribe - Error message showing "unable to process payment"

jameskim423 — Wed, 07 Feb 2024 00:44:00 GMT

Hello - I am attempting to subscribe and the website is not processing my payment for subscription. How do I subscribe? Thanks in advance

Re: Unable to Subscribe - Error message showing "unable to process payment"

JamesC — Wed, 07 Feb 2024 20:36:49 GMT

Are you able to provide a screenshot of the error you're receiving? Double check that you're entering all payment information correctly and not using any autofill features.

JamesC

Re: Unable to Subscribe - Error message showing "unable to process payment"

jameskim423 — Thu, 08 Feb 2024 05:46:46 GMT

Hopefully, you're able to see this. (I uploaded via the 'insert picture' function here).

If you're not able to see it, the error message I'm getting is displaying "Could not validate billing". (Also confirmed no auto-filled features were used, and all payment information entered correctly).

Re: Unable to Subscribe - Error message showing "unable to process payment"

JamesC — Thu, 08 Feb 2024 21:25:27 GMT

Subscription plans are not available in all countries. Where are you located?

JamesC

Re: Unable to Subscribe - Error message showing "unable to process payment"

jameskim423 — Tue, 13 Feb 2024 21:10:56 GMT

I reside in Irvine, California, USA

Re: Unable to Subscribe - Error message showing "unable to process payment"

JamesC — Tue, 13 Feb 2024 21:20:53 GMT

Please send me a private message with the billing address you're using. The error appears to be indicating an issue with the billing address, possibly the format.

JamesC