topic Product returns in Arlo Pro 4 https://community.arlo.com/t5/Arlo-Pro-4/Product-returns/m-p/1946864#M12499 <P>Having issues with Arlo HONOR WARRANTY with Arlo 4 camera. Camera drains the battery. Swapped THE BATTERY to determine if is a bad battery or the camera. Placed the bad battery into another camera after a full recharge. The battery I thought was bad works and the camera is fine. The good battery was placed into the other camera and within 6 hours drained to zero. Determined it is a bad camera. After troubleshooting twice with support staff and reporting it to ARLO - the support group wants me to try the same steps over again - maybe the third time is a charm?&nbsp; The technicians must think we are stupid.&nbsp; The camera is draining my batteries and it doesn't matter how many times you recharge a battery it continues to do the same thing.&nbsp;&nbsp;</P> Mon, 12 Feb 2024 21:46:31 GMT customerann 2024-02-12T21:46:31Z Product returns https://community.arlo.com/t5/Arlo-Pro-4/Product-returns/m-p/1946864#M12499 <P>Having issues with Arlo HONOR WARRANTY with Arlo 4 camera. Camera drains the battery. Swapped THE BATTERY to determine if is a bad battery or the camera. Placed the bad battery into another camera after a full recharge. The battery I thought was bad works and the camera is fine. The good battery was placed into the other camera and within 6 hours drained to zero. Determined it is a bad camera. After troubleshooting twice with support staff and reporting it to ARLO - the support group wants me to try the same steps over again - maybe the third time is a charm?&nbsp; The technicians must think we are stupid.&nbsp; The camera is draining my batteries and it doesn't matter how many times you recharge a battery it continues to do the same thing.&nbsp;&nbsp;</P> Mon, 12 Feb 2024 21:46:31 GMT https://community.arlo.com/t5/Arlo-Pro-4/Product-returns/m-p/1946864#M12499 customerann 2024-02-12T21:46:31Z Re: Product returns https://community.arlo.com/t5/Arlo-Pro-4/Product-returns/m-p/1946913#M12510 <P>I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.</P> <P>&nbsp;</P> <P><BR />&nbsp;</P> Tue, 13 Feb 2024 15:52:23 GMT https://community.arlo.com/t5/Arlo-Pro-4/Product-returns/m-p/1946913#M12510 BrookeN 2024-02-13T15:52:23Z