topic Re: Your Arlo Device Appears Offline in Arlo Pro 4

Your Arlo Device Appears Offline

babaluaye — Thu, 08 Feb 2024 09:57:58 GMT

the word choice Appears is good, because the devices only appear offline, but the aren’t. This happens all the time. I have 8 cameras, two base stations, and both are connected to HomeKit.

For the most part they all work, but there are plenty of times when one or more just give me the Appears Offline. I have done all of the suggested things, but none of it prevents it from happening. Every now and again it just shows up again.

if someone wants to tell me that both of my base station and all 8 cameras have problems, then I really have to question the cameras quality.

What I have to do is close the app and open the app again and again until finally it shows back up so I can click the play button. Then it’s a crap shoot. Hopefully after a few times it works, or I have to wait a few minutes and try again.

I also find it disappointing with HomeKit. Similar problem. Probably a second issue. It could be unrelated. I have tried deleting from HomeKit, and reconnecting everything, resending, and it changes nothing. Sometimes it will be there and work, sometimes it won’t.

Seems that in both cases what works best is just keeping your fingers crossed the camera shows up.

In any case, besides just trying to life stream, the cameras at least “almost” always trigger and record, but not always. This seems to mostly be related to streaming live.

Re: Your Arlo Device Appears Offline

Bullrick — Thu, 08 Feb 2024 12:13:09 GMT

Same exact issue. Newer pro 4, pro 5, etc. Sometimes one will go out for days and it has to be reset.

Re: Your Arlo Device Appears Offline

ShayneS — Thu, 08 Feb 2024 20:17:46 GMT

@babaluaye

Which version of the Arlo app do you have? The latest version is 4.11.2

Are you updated to the latest version iOS 17.3.1?

Re: Your Arlo Device Appears Offline

markos11 — Thu, 22 Feb 2024 06:12:55 GMT

Same here, opened case which arlo probably closed because arlo support cases magically fix themselves after 7 days if you do not respond to arlo support about the irrelevant links they send you and add/remove advice followed by requesting screenshots and encrypted logs.

Can I view the logs arlo wants me to send? What is in the logs?

I do not need advice from the "gurus", thanks.