topic Cannot connect another Arlo 4 camera in Arlo Pro 4

Cannot connect another Arlo 4 camera

jaybrwn71 — Mon, 05 Feb 2024 18:04:14 GMT

I recently purchased an Arlo 4 bundle with 3 cameras. We successfully set up 2 with no issues in a matter of minutes. But we cannot get this 3rd camera to connect at all. We have tried everything we can think of. We have used our phones to scan the QR code (no chime). We have used the computer (no chime).

Any ideas? Thanks!

Re: Cannot connect another Arlo 4 camera

jguerdat — Tue, 06 Feb 2024 15:52:08 GMT

You can take a picture of the code, print it and use that to onboard the camera. Any luck?

Re: Cannot connect another Arlo 4 camera

jaybrwn71 — Tue, 06 Feb 2024 23:05:14 GMT

@jguerdat, I tried your suggestion of printing out the QR code but no luck. Any other ideas?

Re: Cannot connect another Arlo 4 camera

ShayneS — Tue, 06 Feb 2024 23:43:35 GMT

@jaybrwn71

Can you try factory resetting the camera again via these steps: https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

You can also see if onboarding with AC power helps vs just the battery.