topic Camera Showing up Under Wrong Hub in Arlo Pro 4

Camera Showing up Under Wrong Hub

JayCam12 — Sat, 03 Feb 2024 13:28:26 GMT

I have multiple hubs and am adding cameras to specific hubs based on location and distance. When the camera is setup to connect to 1 hub it actually shows up in the list of cameras on the 2nd hub. Why is the camera showing up in the 2nd hub list rather that the 1st hub list.

Re: Camera Showing up Under Wrong Hub

jguerdat — Sat, 03 Feb 2024 14:43:04 GMT

Which user interface (UI) are you using - the old one that uses Library to view recordings or the new one that uses Feed? The current app supports both.

How are you managing 2 locations - with one account or two? Are you using Grant Access at all?

When setting up the camera initially, are you sure you chose hub 1 or is it possible you chose hub 2? If the camera is located at the location where hub 1 is and the other hub is in a different location, you can't add it to the distant hub - you'd only be able to connect to the hub that is in range.

Re: Camera Showing up Under Wrong Hub

JayCam12 — Sat, 03 Feb 2024 21:38:24 GMT

Both hubs are in the same proximity(house) and same network. I did just find a new spot in the app where I can move the cameras to there respective/corresponding.