EOL?? Cameras not working?

hermdaniel — Tue, 23 Jan 2024 21:00:40 GMT

I have a combination of Arlo Pro 2, Arlo Ultra, doorbell, etc. All of these devices were purchased at full price from Best Buy stores within the past 14 months. I have paid for a subscription, and have installed/maintained these cameras according to the manufacturer instructions.

Continuously — these devices are offline. They disconnect randomly and the cause is not a WiFi strength/connection issue. The problem is the product. The cause of camera offline is routinely a software/hardware glitch on the devices themselves; usually requiring a restart/reset/software update... Adding to the frustration of quality is a truly poor playback and storage platform. The Arlo App ‘dashboard’ is slow, not a truly ‘live’ playback, and is completely unreliable for alerts and playback. Check these message boards… I am not the first one to point this out.

And that’s not all….

I, and I’m certain thousands of other consumers, feel ‘duped’ upon learning of the Arlo ‘EOL’ (end of life??) memo that all support, i.e. glitch fixes, online support, parts(?), etc….. for all of these products wil end within a period on months.

Could an Arlo executive, preferably someone from senior management, please respond to this post?

In your response, please answer and explain:

1.) Why and for how long were these devices sold and kept on shelves while knowledge of sub-par performance and needs for upgrade(s) were known? I am certain that as of January ‘24, most (if not all) of the identified EOL’d devices are still being sold by major retailers.

2.) How have I (and countless other consumers/Arlo account holders) not wasted money, time, and energy on these products?

I am perplexed by what seems to be such obvious disregard for liability and customer base.

Re: EOL?? Cameras not working?

ShayneS — Thu, 25 Jan 2024 20:16:14 GMT

HI @hermdaniel

Thanks for the feedback. When did these offline issues first occur? I see all your devices are connected directly to your router.

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: EOL?? Cameras not working?

AdamLMT — Wed, 31 Jan 2024 04:36:57 GMT

Same. Mine stopped working soon as I had to unplug the power for a few mins. Never had trouble but now NONE of my Arlo2 Pro cameras will sync anymore.

topic Re: EOL?? Cameras not working? in Arlo Pro 4

EOL?? Cameras not working?

Re: EOL?? Cameras not working?

Re: EOL?? Cameras not working?