topic Re: Unable to sign in - getting a "Request timed out" error in Arlo Pro 4

Unable to sign in - getting a "Request timed out" error

jeffvdp — Tue, 23 Jan 2024 06:15:11 GMT

I am using Windows 10. I am trying to sign in to my.arlo.com to subscribe now that my free trial ends today. I consistently get a "request timed out" error on both Edge and Chrome.

Re: Unable to sign in - getting a "Request timed out" error

StephenB — Tue, 23 Jan 2024 13:00:54 GMT

@jeffvdp wrote:

I am using Windows 10. I am trying to sign in to my.arlo.com to subscribe now that my free trial ends today. I consistently get a "request timed out" error on both Edge and Chrome.

Is the two factor authentication timing out? Or something else?

Re: Unable to sign in - getting a "Request timed out" error

jeffvdp — Tue, 23 Jan 2024 14:07:41 GMT

It happens after I put in email and password.

Re: Unable to sign in - getting a "Request timed out" error

StephenB — Wed, 24 Jan 2024 00:34:33 GMT

@jeffvdp wrote:

It happens after I put in email and password.

Are you seeing a red stripe at the top that says "Authentication timed-out. Try again."

Or something else?

Re: Unable to sign in - getting a "Request timed out" error

jeffvdp — Wed, 24 Jan 2024 04:27:15 GMT

It is red momentarily, but then becomes an orange bar that says "Request timed out"

Re: Unable to sign in - getting a "Request timed out" error

StephenB — Wed, 24 Jan 2024 12:04:05 GMT

@jeffvdp wrote:

It is red momentarily, but then becomes an orange bar that says "Request timed out"

What is the text in the red bar???

Are you then seeing an option to choose another verification method at the bottom center of the screen?

Re: Unable to sign in - getting a "Request timed out" error

Dg_in_FL — Fri, 26 Jan 2024 17:17:56 GMT

Same thing here. MacOS. "Request timed out" Can't log in.

Looks like a long-running problem with Arlo that the company has been unable or unwilling to solve.

Re: Unable to sign in - getting a "Request timed out" error

ShayneS — Fri, 26 Jan 2024 18:31:57 GMT

@Dg_in_FL

Which version of Mac OS are you running? I can not replicate this with Sonoma 14.2.1 (23C71)

Do you happen to have a screenshot?

Re: Unable to sign in - getting a "Request timed out" error

jeffvdp — Fri, 26 Jan 2024 21:58:21 GMT

I don't know if there is text in the red bar or not. It happens for only a moment. There is no option for selecting another verification method on the bottom of the screen.

Re: Unable to sign in - getting a "Request timed out" error

ShayneS — Mon, 29 Jan 2024 19:45:40 GMT

@jeffvdp

Thanks for the update. Were you able to subscribe to your plan?

Re: Unable to sign in - getting a "Request timed out" error

jeffvdp — Tue, 30 Jan 2024 03:35:57 GMT

I am able to sign up with my phone, but it still would not work on either of our desktop PCs with Edge or Chrome.

Re: Unable to sign in - getting a "Request timed out" error

ShayneS — Tue, 30 Jan 2024 17:02:07 GMT

@jeffvdp

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Unable to sign in - getting a "Request timed out" error

Dg_in_FL — Tue, 30 Jan 2024 21:18:50 GMT

My desktop is MacOS 12.7.3

I'm able to log-in though my iPhone but not able to log-in with the desktop, as the OP is also experiencing.

I also receive a flash of a red bar across the top of my browser that is immediately replaced by a yellow one.

The red bar says "No Internet Connection"

The yellow bar says "The request timed out"

Since multiple users on different platforms are getting the same errors, the problem is almost certainly on Arlo's end.

Re: Unable to sign in - getting a "Request timed out" error

ShayneS — Tue, 20 Feb 2024 20:04:18 GMT

Hi,

Are we still experiencing this issue logging in to the browser?