topic Re: Shipping billed twice to my credit card in Arlo Pro 4

Shipping billed twice to my credit card

GLLY — Wed, 27 Dec 2023 21:02:08 GMT

My credit card was billed twice for shipping (sending new replacement one and returning defective one). Is that normal procedure?

Re: Shipping billed twice to my credit card

StephenB — Wed, 27 Dec 2023 21:12:19 GMT

@GLLY wrote:

My credit card was billed twice for shipping (sending new replacement one and returning defective one). Is that normal procedure?

For warranty returns, the buyer needs to pay shipping for the defective camera and Arlo pays for shipping the replacement.

Re: Shipping billed twice to my credit card

GLLY — Wed, 27 Dec 2023 21:24:49 GMT

I was billed twice for prepaid advance shipment

Re: Shipping billed twice to my credit card

StephenB — Wed, 27 Dec 2023 21:54:21 GMT

@GLLY wrote:

I was billed twice for prepaid advance shipment

You probably should contact Arlo support via the app. I'm tagging @JamesC in case you need him to assist.

Re: Shipping billed twice to my credit card

JamesC — Tue, 02 Jan 2024 22:38:38 GMT

I've opened and escalated a ticket including the details you've provided here. An agent will reach out to you with more information as soon as possible.

JamesC

Re: Shipping billed twice to my credit card

dnolan — Wed, 24 Jan 2024 19:51:44 GMT

I too was billed twice for shipping, and then a 3rd charge was added to my credit card. What is going on with Arlo?

Re: Shipping billed twice to my credit card

JamesC — Mon, 29 Jan 2024 19:26:24 GMT

dnolan,

Were these pending charges or are the charges show as completed on your billing statement?

JamesC

Re: Shipping billed twice to my credit card

dnolan — Mon, 29 Jan 2024 23:14:22 GMT

One pending transaction for $1.38, two posted transactions, each for $23.36.

Also, this is the 4th or 5th time I have sent this information to Arlo.

Re: Shipping billed twice to my credit card

GLLY — Mon, 29 Jan 2024 23:35:45 GMT

It was credited. Please close this case

Re: Shipping billed twice to my credit card

dnolan — Mon, 29 Jan 2024 23:50:46 GMT

When I can expect to see the credit of $24.74 returned to my credit card?

Re: Shipping billed twice to my credit card

dnolan — Tue, 30 Jan 2024 00:25:57 GMT

I received the below response below which starts with "Hello dnolan,"

to my last post. I believe you sent it to me in error. Or perhaps you are not familiar with Arlo's RMA which reads:

If you selected Advance Ground:

Arlo will ship out a replacement first, which should arrive within 3-5 business days. For return of the defective unit, a FedEx prepaid label is included in the package, and it must be used within 10 days after receipt.

Hello dnolan,

A reply to a topic you are following has been accepted as a solution!

Topic:	Shipping billed twice to my credit card
Author:	GLLY (Aspirant)
Date:	2023-12-27 04:02 PM

@GLLY wrote:
My credit card was billed twice for shipping (sending new replacement one and returning defective one). Is that normal procedure?

Re: Shipping billed twice to my credit card

dnolan — Tue, 30 Jan 2024 17:12:13 GMT

I see on my credit card you returned $22.19. I was charged $23.36, twice.

You still owe me $1.17. Would you please return that to credit card.

Thanks!