topic Re: Pro 4 cameras offline in Arlo Pro 4

Pro 4 cameras offline

chickenchick — Tue, 23 Jan 2024 18:30:52 GMT

ALL MY CAMERAS are offline again!! The Arlo hub seems working but rebooting doesn’t restore connection.

The 3 cameras are flashing with the infrared lights like old bulbs. I saw that with my another camera of another brand.

i don’t live there, so fingers crossed Arlo wake up!!

ARLO - THE ULTIMATE UNRELIABLE CAMERA SYSTEM!!

Re: Pro 4 cameras offline

ShayneS — Tue, 23 Jan 2024 18:31:37 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

Re: Pro 4 cameras offline

chickenchick — Wed, 24 Jan 2024 00:22:17 GMT

As strangely as it gets, the cameras are back online once daylight is back when the infrared lights are off.

please see why the cameras aren’t working as supposedly and it is the very basic function.

to celebrate my 3-month eventful ownership of Arlo, I am stripped of cloud recording. Yea!!

IMMATURE ARLO!!

Re: Pro 4 cameras offline

ShayneS — Wed, 24 Jan 2024 22:58:03 GMT

@chickenchick

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.