topic Re: Camera offline needing subscription in Arlo Pro 4

Camera offline needing subscription

PaulCobb — Fri, 19 Jan 2024 17:11:19 GMT

Can someone tell me why one of my cameras is saying I need a subscription to activate it? This is my second set of cameras and they all worked before, now only 1 is saying I have to purchase a subscription. These things aren't cheap and kinda makes me mad .

Re: Camera offline needing subscription

StephenB — Fri, 19 Jan 2024 18:16:21 GMT

@PaulCobb wrote:

Can someone tell me why one of my cameras is saying I need a subscription to activate it? This is my second set of cameras and they all worked before, now only 1 is saying I have to purchase a subscription. These things aren't cheap and kinda makes me mad .

Pro 4 cameras need a subscription for cloud storage, activity zones (when on battery/solar power) and smart notifications. Check all the cameras, and see if the trial subscriptions expired.

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Re: Camera offline needing subscription

PaulCobb — Tue, 23 Jan 2024 12:38:09 GMT

I understand it needs one for cloud storage, but I can't even view the camera, and out of the 4 pa i bought only 1 camera is saing that

Re: Camera offline needing subscription

StephenB — Tue, 23 Jan 2024 12:55:12 GMT

@PaulCobb wrote:

I understand it needs one for cloud storage, but I can't even view the camera

Something wrong here, you should be able to livestream the camera.

I'm tagging the mods ( @JamesC , @BrookeN , @ShayneS ) to call their attention to your issue.

Re: Camera offline needing subscription

jguerdat — Tue, 23 Jan 2024 14:03:03 GMT

Have you removed all activity zones on that camera? That may clear the message.