topic Re: Activity Zones Not Loading in Arlo Pro 4

Activity Zones Not Loading

eazy_monsrud — Sun, 25 Jun 2023 15:16:45 GMT

I just received my Arlo cameras. I am trying to set up activity zones, but the camera image is not loading in the activity zone settings. It is a black screen with a spinning loading symbol in the middle. I have waited several minutes, I have reset the app, and reset the camera. The camera’s live feed is working fine. I have the free trial of the Arlo App.

Re: Activity Zones Not Loading

JamesC — Tue, 27 Jun 2023 17:07:29 GMT

eazy_monsrud,

Are you using the Arlo mobile app or the web client to set this up? If you try viewing from a different device do you still experience the same behavior?

JamesC

Re: Activity Zones Not Loading

NJohnnyR — Tue, 07 Nov 2023 21:22:57 GMT

I have a subscription and have the same issue. The image does not appear on iPhone running iOS 17.1.1 and arlo secure 4.10 (7096)
using a pc or Mac to connect to my arlo when selecting activity zones the activity zone page never loads - only showing the arlo logo. No error message is displayed.

Re: Activity Zones Not Loading

JamesC — Fri, 17 Nov 2023 19:10:26 GMT

NJohnnyR,

Consider removing and re-adding the camera to your Arlo account. Do you still experience the same behavor?

JamesC

Re: Activity Zones Not Loading

NJohnnyR — Tue, 19 Dec 2023 18:28:49 GMT

Have removed device and added and still the same issue occurs.

Re: Activity Zones Not Loading

Daggers00 — Tue, 16 Jan 2024 12:17:45 GMT

I have same issue. Doorbell wired not showing picture in video settings. Other cams do.

Re: Activity Zones Not Loading

eazy_monsrud — Mon, 22 Jan 2024 00:29:25 GMT

I am not sure if this really did it, or if it was pure coincidence, but it worked. I reset the individual device(s) and completely deleted the app. I set everything up again and it worked. No issues sense.