topic Re: Shared accounts cannot access cameras in Arlo Pro 4

Shared accounts cannot access cameras

Stevensavi9 — Thu, 11 Jan 2024 02:25:54 GMT

Hello everyone, this is my first time having to reach out to ask for help with my devices. I've had Arlo for about 2 years now and I haven't had any issues with the app. I shared access with 2 other accounts and had no issues, but I recently tried to add another account and that person cannot view the cameras. I will say that the version of the app is the same, but oddly enough the app itself looks a tad bit different. any help would be appreciated, thank you!

Re: Shared accounts cannot access cameras

DannyBearAgain — Thu, 11 Jan 2024 03:06:39 GMT

The arlo app has split into two UI versions, the original shows a library the later shows a feed.

Neither UI versions are compatible so sharing stops working.

Arlo is forcing all new accounts to use the Feed UI.

Re: Shared accounts cannot access cameras

StephenB — Thu, 11 Jan 2024 12:24:36 GMT

You can resolve this by migrating your account to "Feed". You do that by starting to add a Pro 5s camera. Although you can't complete the workflow (unless you have the camera), it will still migrate you to "Feed".

One caution - "Feed" is quite different, and has some limitations. A big one is that it has no custom modes. People here are also struggling with scheduling and geofencing. Once you migrate to "Feed", you cannot change back.