topic Re: Arlo Pro 4 XL badges on the app icon not working in Arlo Pro 4

Arlo Pro 4 XL badges on the app icon not working

rchen119 — Wed, 06 Dec 2023 18:14:26 GMT

I have Arlo Pro 4 XL, I am on iPhone iOS 17.1.2. The Arlo notification has no problem to show in notification center, but there is no badges on the app icon. Any help is appreciated! Thanks!

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Fri, 08 Dec 2023 23:10:07 GMT

Under settings within the iOS app ~ then under Arlo, is the badges turned on?

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Fri, 08 Dec 2023 23:45:48 GMT

Yes the badges is on. Thanks!

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Mon, 11 Dec 2023 16:23:11 GMT

Uninstall the app from the library ( if it says remove app you are in the wrong spot) Reinstall the app and see if the behavior is resolved.

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Mon, 11 Dec 2023 16:52:58 GMT

I tried to delete Arlo app (can't find uninstall) from library, then reinstall the app, but same issue occurs. Thanks!

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Mon, 11 Dec 2023 17:15:53 GMT

If you swipe left on the iPhone until it shows library and then hold down the Arlo app it will say uninstall. Let's try to do it that way first.

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Mon, 11 Dec 2023 17:38:29 GMT

After hold down the Arlo app, it only lists the following:

Delete App

Share App

Arm All

Disarm All

Schedule All

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Mon, 11 Dec 2023 17:55:20 GMT

Delete app and then reinstall it from the App Store. Then sign back into the Arlo app and see if the same behavior happens.

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Mon, 11 Dec 2023 19:23:16 GMT

Thanks! I deleted app and then reinstalled it from the App Store, but still having the same issue.

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Mon, 08 Jan 2024 20:38:48 GMT

Are you able to see those badges now?

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Mon, 08 Jan 2024 21:08:10 GMT

Unfortunately, still no luck.

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Fri, 01 Mar 2024 20:02:49 GMT

Which iPhone are you using?

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Fri, 01 Mar 2024 20:06:41 GMT

iPhone 14 pro

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Mon, 18 Mar 2024 16:52:08 GMT

Thank you for providing that information. I passed this onto our development team and will reach out with an update as soon as possible.

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Mon, 01 Apr 2024 14:45:07 GMT

'Are you still experiencing this same behavior?

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Mon, 01 Apr 2024 16:21:24 GMT

Yes

Re: Arlo Pro 4 XL badges on the app icon not working

rchen119 — Mon, 01 Apr 2024 16:50:09 GMT

I have not received any updates from development team yet.

Re: Arlo Pro 4 XL badges on the app icon not working

BrookeN — Fri, 12 Apr 2024 14:25:40 GMT

Can you try logging out and logging back in. I know it seems like a simple fix, however I was seeing this same behavior. And that resolved it for me.