topic Re: Pro 4 Battery won’t recharge in Arlo Pro 4

Pro 4 Battery won’t recharge

TimJ2380 — Sat, 09 Oct 2021 20:48:19 GMT

Have gone to recharge my 2 x Arlo Pro 4 cameras for the 3rd time since new and they won’t charge. Have removed battery, cleaned terminals and tried multiple chargers but still nothing. No lights on showing on the camera, nothing. Any help is appreciated.

Re: Pro 4 Battery won’t recharge

StephenB — Sat, 09 Oct 2021 21:40:37 GMT

@TimJ2380 wrote:
Have gone to recharge my 2 x Arlo Pro 4 cameras for the 3rd time since new and they won’t charge. Have removed battery, cleaned terminals and tried multiple chargers but still nothing. No lights on showing on the camera, nothing. Any help is appreciated.

Although this article is for the Pro/Pro 2, I think the procedure is also worth trying with your Pro 4.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Pro 4 Battery won’t recharge

TimJ2380 — Sun, 10 Oct 2021 18:46:38 GMT

Thanks, gave it a try with both cameras but still no luck.

Re: Pro 4 Battery won’t recharge

StephenB — Sun, 10 Oct 2021 21:05:14 GMT

@TimJ2380 wrote:
Thanks, gave it a try with both cameras but still no luck.

Did you go through the procedure more than once? Sometimes it takes a couple of tries.

Re: Pro 4 Battery won’t recharge

TimJ2380 — Mon, 11 Oct 2021 01:49:02 GMT

Yes mate, tried it 5 or 6 times and still nothing. Very painful when the cameras are only 3 months old.

Re: Pro 4 Battery won’t recharge

TimJ2380 — Mon, 11 Oct 2021 01:55:54 GMT

So I just did it again and blue light flashes for 5 secs then stops. Nothing happens after that and App doesn’t show camera as charging. Flood light on the solar charger is so I doubt it’s a App problem?

Re: Pro 4 Battery won’t recharge

TimJ2380 — Mon, 11 Oct 2021 02:32:47 GMT

Spoke to customer service, sending a new adapter and charger.