topic Re: Pro 4 - terrible night recording in Arlo Pro 4

Pro 4 - terrible night recording

kyle242gt — Sun, 31 Dec 2023 18:14:23 GMT

Motion triggers recording. Audio works properly. Occasionally will get one frame of clear vision, but generally just a n entirely grey image. It is pixelated, so I can see it's recording something, but there's no useable video.

Firmware 1.080.20.1_23_d50a19d

Recording to base station VMB4000r3 firmware 1.21.1.0_4302_9611cf3

These are both from the same video - it's not even night!

HDR is off (makes no difference either way), brightness at 0, night vision on, spotlight off. Full wifi signal.

Re: Pro 4 - terrible night recording

kyle242gt — Sun, 31 Dec 2023 18:16:49 GMT

Another pair of images from the other camera - the bright spot is a deer's eye.

Re: Pro 4 - terrible night recording

StephenB — Sun, 31 Dec 2023 18:34:23 GMT

Usually this is due to loss on the wifi connection between the camera and the base (in particular, loss of the key frame).

Do you see artifacts or freezes when you livestream the cameras?

Re: Pro 4 - terrible night recording

kyle242gt — Mon, 01 Jan 2024 02:06:58 GMT

The camera that's farther away stutters a little bit when live, but the close one (less than 20' from the hub) is spot-on.

If it's relevant, the old cameras (Pro2 H14) do not have this issue at all, in the same place, with the same connectivity.

Re: Pro 4 - terrible night recording

kyle242gt — Tue, 02 Jan 2024 17:00:55 GMT

Any help or troubleshooting tips?

Re: Pro 4 - terrible night recording

StephenB — Wed, 03 Jan 2024 00:57:07 GMT

If you swap the cameras, does the problem move with the camera? Or does it stay at the location?

Re: Pro 4 - terrible night recording

kyle242gt — Wed, 03 Jan 2024 02:10:13 GMT

Follows the camera. This is the Pro 2 camera in the same spot, basestation in the same spot. Video is perfectly smooth and clear (foggy weather in this still).

Re: Pro 4 - terrible night recording

StephenB — Wed, 03 Jan 2024 11:17:22 GMT

@kyle242gt wrote:

Follows the camera. This is the Pro 2 camera in the same spot, basestation in the same spot. Video is perfectly smooth and clear (foggy weather in this still).

Did you swap the two Pro 4 cameras? That was what I meant.

FWIW, the Pro 4 cameras use 2x the bandwidth of the Pro 2 cameras, so they do need a better wifi connection than the Pro 2s. If your router is close to the base (or if the Pro 4 is connected directly to your home wifi), you could measure the upload speed at the camera location using your phone. The Ookla speedtest app will give you that info (also some info on packet loss). Just make sure you turn off mobile data on the phone before you run it.

Re: Pro 4 - terrible night recording

kyle242gt — Wed, 03 Jan 2024 16:51:20 GMT

Both Pro4 cameras have the same low-light performance, irrespective of bandwidth and proximity to modem/router and base station. Base station is directly connected to modem/router.

How can I test bandwidth from the camera itself? Or do you mean run the Ookla test from my phone standing at camera location?

Re: Pro 4 - terrible night recording

StephenB — Wed, 03 Jan 2024 19:20:15 GMT

@kyle242gt wrote:

Or do you mean run the Ookla test from my phone standing at camera location?

Yes, that is what I meant.

The base is adjacent to your router/home wifi, and will be using the same wifi channel. So the speed measured by your phone should be similar to what the camera gets.