topic Re: Is it possible to get a log of recordings in Arlo Pro 4

Is it possible to get a log of recordings

Steve40 — Mon, 18 Dec 2023 19:05:38 GMT

I need to prove that I have every recording that took place on a recent day. If I just show the recordings, someone could say that I omitted some. Is there a log that Arlo could provide that lists all of the recordings so I can prove that every recording is there?

Re: Is it possible to get a log of recordings

DannyBearAgain — Tue, 19 Dec 2023 01:09:10 GMT

If you have the cameras connected via a arlo Base station with backup storage enabled you can reference the metadata file entries with the backup recordings within the storage device.

Re: Is it possible to get a log of recordings

Steve40 — Tue, 19 Dec 2023 01:50:14 GMT

Thanks for the reply. I have Arlo Pro 4's and a cloud account for storage, so would probably need something from Arlo or something from the portal I can access.

Re: Is it possible to get a log of recordings

DannyBearAgain — Tue, 19 Dec 2023 02:41:02 GMT

If you’re the main account holder and have a subscription plan for the cloud storage you should direct your request to arlo customer support.

Open your arlo mobile app and select the settings menu and choose support. Select your pro4 camera and review the support contact options for a direct contact number.

Else private message an arlo moderator here on this forum, @JamesC, @ShayneS, @BrookeN

Re: Is it possible to get a log of recordings

Steve40 — Tue, 19 Dec 2023 16:19:08 GMT

Thanks again...after contacting support, it appears that the information I want is not available.

I had a package "delivered", but according to my cameras they never showed up. I was hoping to prove this by showing camera recordings along with a log from Arlo that shows all of the recordings for that day (basically proving I hadn't deleted any recordings).

Re: Is it possible to get a log of recordings

StephenB — Tue, 19 Dec 2023 17:58:32 GMT

@Steve40 wrote:

I had a package "delivered", but according to my cameras they never showed up. I was hoping to prove this by showing camera recordings along with a log from Arlo that shows all of the recordings for that day (basically proving I hadn't deleted any recordings).

Unfortunately the cameras don't always trigger, so the log wouldn't be definitive proof. Still worth sharing what you have, hopefully it will be enough.