topic Re: No option for Leave with Geo Fencing in Arlo Pro 4

No option for Leave with Geo Fencing

Retired_Member — Tue, 12 Dec 2023 01:21:40 GMT

I have the new upgrade for Arlo Secure, 4.11, I have added 5 cameras, and would like to set Geo Fencing, going to routines, Automations, I can set up Arrive, but when trying to add leave there is not option to set it up.

I have geo fencing turned on in Settings>Arlo Secure app>Location/out Notifications

Seemed to work before this latest update, would appreciate any help or ideas

Margrave

Re: No option for Leave with Geo Fencing

jguerdat — Tue, 12 Dec 2023 15:07:21 GMT

It is confusing but it does work. When setting up a Leave geofencing automation, click on Anyone Arrives but then select from the bottom section, People Leave.

Re: No option for Leave with Geo Fencing

Retired_Member — Tue, 12 Dec 2023 21:50:29 GMT

jguedat

thanks for the help, when I set up anyone arrives, then go to the bottom section people leave, the top section unchecks. I still must be doing something wrong

Re: No option for Leave with Geo Fencing

Retired_Member — Wed, 13 Dec 2023 03:25:52 GMT

I finally got the Leave and arrive set in my arlo app, but now when I check, the arrive will some times show disable. Clicking on the little Icon turns it back on, but will it stay on long term

Thanks

Margrave

Re: No option for Leave with Geo Fencing

jguerdat — Wed, 13 Dec 2023 14:13:59 GMT

I've seen the "disabled" thing, too, but don't know why it gets set. @JamesC , @ShayneS , @BrookeN ? How/when is the disabled flag set?

Re: No option for Leave with Geo Fencing

Retired_Member — Wed, 13 Dec 2023 15:18:17 GMT

I am not sure have its been set, just happens.

My new set up has not changed I just looked at the setting and “disabled”

is no showing, ill see what happens the rest of the day.

Again thanks for your help

Margrave

Re: No option for Leave with Geo Fencing

Retired_Member — Thu, 14 Dec 2023 19:56:55 GMT

Checked my phone again and Arlo once again had Leave as disabled, lat nigh it was showing as active

Margrave

Re: No option for Leave with Geo Fencing

jguerdat — Fri, 15 Dec 2023 15:58:03 GMT

@JamesC , @ShayneS , @BrookeN , any suggestions?

Re: No option for Leave with Geo Fencing

ShayneS — Fri, 15 Dec 2023 18:21:52 GMT

Is this occurring with Android or iOS?

Re: No option for Leave with Geo Fencing

Retired_Member — Mon, 18 Dec 2023 03:41:27 GMT

I spent time Friday with support, but they have not come up with any suggestions yet.

Working on this over the weekend, I have found this happening.

Saturday night both Leave and Armed were showing as active, I manually activated both, Sunday morning Arrive was active, standby, but Leave, arm, was showing disabled.

Took the phone out of the geo zone, it did not send a notice of activation, arm, returning into the zone, Arrive activated, standby, and sent a notice, and Leave, arm, is now showing as disabled.

Possible this might be the new normal? Ill see what happens tomorrow going in and out of the zone area.

Margrave

Re: No option for Leave with Geo Fencing

Retired_Member — Mon, 18 Dec 2023 03:42:16 GMT

ios iphone 15 pro

Re: No option for Leave with Geo Fencing

ShayneS — Thu, 21 Dec 2023 19:20:30 GMT

Hi @Retired_Member

I was informed everything is up an running now. Let me know if you encounter anything else and we'll be here to assist you.

Thank you

Re: No option for Leave with Geo Fencing

Retired_Member — Thu, 21 Dec 2023 20:42:39 GMT

Shayne

Thank you for all of your help and support, yes all is running like with my old cameras.

Big sigh.

Ha a Happy Holiday and the best in the New Year

Re: No option for Leave with Geo Fencing

ShayneS — Thu, 21 Dec 2023 23:32:45 GMT

@Retired_Member

Thank you, you as well : )