topic Re: Arlo pro 4 camera keeps resetting in Arlo Pro 4

Arlo pro 4 camera keeps resetting

BradGalloway — Sun, 24 Sep 2023 14:09:44 GMT

Bought these Arlo 4s in October. The one at the front door had recieved a factory reset request. This has been 3 times in the last 2 weeks. Closest one to my router, so not a signal or network issue. I swapped the camera itself with one in the backyard after the first time, but kept it in the same housing, just swapped the internals. I've also swapped the batteries . All 3 are connected to a 3rd party solar panel but this is the only one with the issue. The only 2 constants at this location is the camera housing and the solar panel. Any thoughts or suggestions? I guess I'll swap housings today to see if they could be an issue as well. Could it be the panel? I'm assuming the only way to factory reset is the button. Can't be some random signal from someone the area, could it? They all are running the same firmware.

Thanks for any thoughts.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Wed, 27 Sep 2023 17:48:40 GMT

Hi @BradGalloway There have been a few updates for the Pro 4 camera, this could likely be the cause. Please let me know if you continue to experience this.

Re: Arlo pro 4 camera keeps resetting

Sasha23 — Sun, 01 Oct 2023 23:58:21 GMT

Mine just factory reset today for no reason. Not impressed.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Mon, 02 Oct 2023 15:54:50 GMT

Hi @Sasha23

Can you provide more detail regarding this issue? Did the cameras disappear from your devices list? Did you have to re-onboard the cameras? Which device is this?

Re: Arlo pro 4 camera keeps resetting

JBCampbell — Wed, 04 Oct 2023 09:54:51 GMT

I have 2 Arlo Pro 4 cameras. On 2 October, I received a notification that Arlo had received a factory reset request for my Backdoor Camera, which took it offline and removed it from my device list. I readded the device to my account on 3 October at approx 9.30pm and everything appeared to be working without issue. Then at 8.08am 4 October I received another notification that Arlo had received a factory reset request for my Backdoor Camera again. Again, the device is offline and removed from my device list. My other camera has had no issues.

Frustrating to have to keep readding the device.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Wed, 04 Oct 2023 16:11:46 GMT

Thank you for provideing this additional information. I have notified the team and I will report back as soon as possible.

Re: Arlo pro 4 camera keeps resetting

JBCampbell — Wed, 04 Oct 2023 19:59:22 GMT

Hey @ShayneS

It’s happened again this morning. I re-onboarded my camera last night at about 11pm and it’s been working without issue picking up motion etc all night/morning. At 8.11am this morning I got the notification again saying ‘Arlo received a factory reset request from Backdoor Camera’. It’s now offline and no longer in my devices list.

Hopefully the team can figure out what’s going on

Re: Arlo pro 4 camera keeps resetting

ShayneS — Wed, 04 Oct 2023 20:08:28 GMT

@JBCampbell Thank you, I provided this additional info to the team and I will be sure to provide all updates as soon as I can.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Wed, 04 Oct 2023 20:17:16 GMT

Hi all,

Are any of your affected cameras connected to a solar panel?

Re: Arlo pro 4 camera keeps resetting

JBCampbell — Wed, 04 Oct 2023 20:25:09 GMT

Hey @ShayneS

Both of my cameras are connected to an Arlo Solar Panel Charger V2 (VMA5600-20000S).

The Backdoor camera is the only one experiencing issues though.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Wed, 04 Oct 2023 23:42:03 GMT

@JBCampbell Thank you

Noted.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Thu, 05 Oct 2023 16:25:34 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo pro 4 camera keeps resetting

JRay1 — Mon, 06 Nov 2023 17:13:52 GMT

I've had this issue multiple times as well in the past 30 days on two Pro 4 cameras attached to Arlo solar panels. Has there been an answer for this?

Re: Arlo pro 4 camera keeps resetting

ShayneS — Tue, 14 Nov 2023 21:12:16 GMT

@JRay1 Did you happen to receive my private message I sent you?

Re: Arlo pro 4 camera keeps resetting

JRay1 — Thu, 16 Nov 2023 21:31:13 GMT

Hi Shayne,

I just replied to your PM

Re: Arlo pro 4 camera keeps resetting

ShayneS — Thu, 16 Nov 2023 22:31:34 GMT

@JRay1 Thank you I provided that info to the team.

Re: Arlo pro 4 camera keeps resetting

ShayneS — Wed, 22 Nov 2023 20:53:19 GMT

S/N A9D82670D0434 has been pointed to the test firmware as well. You can manually check for updates or restart the camera and it should update.

Re: Arlo pro 4 camera keeps resetting

JoeKo575 — Sun, 10 Dec 2023 22:42:43 GMT

Hi, I have a camera now experiencing this issue connected to an Arlo solar panel v2. I have a 2nd camera on a solar panel not experiencing the issue. Has a solution been rolled out?

Re: Arlo pro 4 camera keeps resetting

ShayneS — Mon, 11 Dec 2023 17:15:23 GMT

@JoeKo575

Which camera is this?

Re: Arlo pro 4 camera keeps resetting

zsipos — Tue, 12 Dec 2023 08:25:59 GMT

I have the same issue: I have 3 arlo 4s. Bought them in 2022. One of them requested a factory reset and disappeared from the app. I had to remove the battery and add the camera again as new. All 3 have original arlo solar panels attached, what I’ve recently installed.