topic Re: Pro 4 Squeaking Chirping Crackling Audio Noise Issue Solution?? in Arlo Pro 4

Arlo Pro 4 cyclic clicking and static noise

Wolfpretzel — Wed, 01 Mar 2023 23:41:34 GMT

I have had the Pro 4’s for three months now and they have functioned reasonably well. However, they recently have started to have a constant static noise in both recordings and live viewing. This is most often accompanied by a cyclic clicking noise at approximately one second intervals.
I believe they recently had an automatic firmware update that could be to blame but I can’t be sure.
I also have the Video Doorbell and it’s audio is crystal clear without any hint of static.

I have tried restarting them, turning them off for a while etc but the noise is persistent.

To reiterate, they have been fine for three months and have strong wifi reception. Nothing has been added or removed from the house that could interfere with either their internet connection or audio frequencies.

Re: Arlo Pro 4 cyclic clicking and static noise

ShayneS — Fri, 03 Mar 2023 19:32:03 GMT

Have you tried re-onboarding the camera to your account by chance?

Re: Arlo Pro 4 cyclic clicking and static noise

Wolfpretzel — Fri, 10 Mar 2023 00:46:41 GMT

I can’t remember if I’ve tried that. To be certain we’re on the same page, walk me through what re-onboarding entails.

Re: Arlo Pro 4 cyclic clicking and static noise

StephenB — Fri, 10 Mar 2023 14:33:37 GMT

@Wolfpretzel wrote:

walk me through what re-onboarding entails.

Removing it from the account and then adding it back.

Re: Arlo Pro 4 cyclic clicking and static noise

Wolfpretzel — Wed, 15 Mar 2023 22:01:09 GMT

By removing the cameras from my account and re-adding them, I will lose all my settings, activity zones etc. will I not?

Seems like a poor solution to a problem that shouldn’t be there considering cost of these devices and the subscription.

Re: Arlo Pro 4 cyclic clicking and static noise

htx — Mon, 22 May 2023 15:20:18 GMT

Was this ever resolved? I'm having the same exact issue with one of my pro 4 cameras.

Re: Arlo Pro 4 cyclic clicking and static noise

Wolfpretzel — Tue, 23 May 2023 20:45:59 GMT

No, sorry. This has not been resolved - it seems to be a common theme that issues get left without being resolved. One of the downfalls of Arlo.

Re: Arlo Pro 4 cyclic clicking and static noise

htx — Tue, 23 May 2023 20:47:32 GMT

Before I embark down this road myself, what have you tried to correct the issue on your camera?

Re: Arlo Pro 4 cyclic clicking and static noise

kenmcdon — Mon, 03 Jul 2023 15:19:59 GMT

I have the same noise issues with three cameras. Nothing seems to fix it. I think Arlo needs to correct the annoying problem or replace the cameras with comparable or better ones that don’t have the noise. What’s the use if you can’t hear what’s going on for the noise!

Re: Arlo Pro 4 cyclic clicking and static noise

Michael_AW — Sat, 05 Aug 2023 00:24:05 GMT

I have the same issue, kind of. I only get the static when using the iPhone app to live stream. When I stream through a web browser (Chrome) the sound is crystal clear with none of the weird static and clicks. This is leading me to believe the issue lies within the app and not the cameras.

Re: Arlo Pro 4 cyclic clicking and static noise

Arlo4s — Thu, 12 Oct 2023 01:08:59 GMT

Having the exact same issue. Have reset the cameras and removed and readded them.

When contacting support get the same old troubleshooting 101 to do the same things that I have done. That have not worked. I believe they know what the issue is and are choosing to look the other way. From an amazing product to poor sub par product and now we are forced to suck it up and fork out $119 a year for this garbage. Do better.

Re: Arlo Pro 4 cyclic clicking and static noise

QuintusPre — Wed, 25 Oct 2023 22:51:40 GMT

Yup, I don’t understand why they are letting this issue fester. I have 1 Pro, 3 Pro2s, 1 Pro3 Spotlight, 4 Essentials, 1 Video Doorbell and 3 Pro4s.

The problem persists on the Pro4s and is non-existent on the others.

Come on, Arlo! What’s it going to take for you to resolve this? A class action?

Re: Arlo Pro 4 cyclic clicking and static noise

BrookeN — Fri, 27 Oct 2023 14:45:12 GMT

Please reach out to support. You get that by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

Re: Arlo Pro 4 cyclic clicking and static noise

QuintusPre — Fri, 27 Oct 2023 15:01:54 GMT

As you can see, I have lots of Arlo gear. When I call your support, all they want to do is unpair the cameras and repair them to the base and move the cameras to different locations around the house. I’ve done that myself and it does not solve the problem. I have even returned my units to Best Buy within the return window and replaced them with new units. The problem persists. There is a problem with these Pro 4 cameras and, with all due respect, your support people are useless at helping troubleshoot the issue. All three of my Pro4s behave the same way. What we need from Arlo is recognition that there is a problem and a “solution” that works, preferably a software solution. And if this is a hardware issue, then you need to admit it and provide us with a real solution (Pro5 replacement units maybe?!? I don’t know!) But constantly telling me to uninstall and reinstall is a waste of my valuable time.

If someone in management wants to reach out to me, please do so, but please don’t waste my time and ask me to call your general support line!

Re: Arlo Pro 4 cyclic clicking and static noise

htx — Fri, 27 Oct 2023 15:39:40 GMT

QuintusPre said it elegantly and I 100% agree. There is obviously a software or hardware issue with some of these cameras. I have both a pro4 and a doorbell camera that crackle and make the audio functionality worthless, especially on the doorbell. Yet I have other pro4 cameras and another doorbell camera at a different door that work fine. I also do not want to waste time with general support doing all the things I've already tried. If someone at a higher level of support or management can help, I'd appreciate that.

Re: Arlo Pro 4 cyclic clicking and static noise

BrookeN — Wed, 01 Nov 2023 19:26:52 GMT

We are continuing to investigate reports of this issue. If you continue to experience this behavior, we ask that you reach out to support. You get to that by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

Re: Arlo Pro 4 cyclic clicking and static noise

ejd56 — Sat, 04 Nov 2023 15:59:02 GMT

I have the same problem, the arlo 4 is the only one of four cameras that has static and cracking audio. I tried to find the place to find how to get a support call in the mobile app, all I see is a chat and a reference back to the same app.

Re: Arlo Pro 4 cyclic clicking and static noise

StephenB — Sat, 04 Nov 2023 17:49:35 GMT

@ejd56 wrote:

I tried to find the place to find how to get a support call in the mobile app, all I see is a chat and a reference back to the same app.

If you have a subscription for the camera, just go in to the support area of the app (NOT my.arlo.com). Select the camera, and scroll down to the contact section. You'll see an option for phone support. It is available from 6 am to 6 pm US pacific time.

Re: Arlo Pro 4 cyclic clicking and static noise

ejd56 — Sun, 12 Nov 2023 17:01:20 GMT

In the mobile app, I select the camera that's having the audio issue, select device settings, and scroll down to support. that brings me to a product tour, or support articles. If I go to support articles, it just brings me back to the place I posted this. Am I missing where to find phone support?

Re: Arlo Pro 4 cyclic clicking and static noise

QuintusPre — Sun, 12 Nov 2023 18:47:07 GMT

Go to “settings” on the app. Then choose support. Then you choose your device and go from there. Hope this helps. Let us know if you get anywhere.