topic Re: Arlo 4 cameras won’t disarm in Arlo Pro 4

Arlo 4 cameras won’t disarm

Lmsemail — Thu, 30 Nov 2023 16:05:00 GMT

The cameras do not disarm when I use the app to do so.

Re: Arlo 4 cameras won’t disarm

BrookeN — Fri, 01 Dec 2023 19:03:59 GMT

What steps are you taking to disarm your cameras? When you say they won't disarm do you mean they are still recording?

Re: Arlo 4 cameras won’t disarm

Lmsemail — Fri, 01 Dec 2023 19:16:08 GMT

Thank you for your response.

I had a workman here yesterday and he was in and out all day. I pressed “disarm” in the app for all the cameras, but the system recorded his comings and goings all day. I have used the “disarm” function before and it worked properly. I don’t know what I might have done wrong.

Re: Arlo 4 cameras won’t disarm

BrookeN — Fri, 08 Dec 2023 21:29:26 GMT

Can you try uninstalling and reinstalling the app. See if you have the same behavior when you disarm again. If so please let me know.

Re: Arlo 4 cameras won’t disarm

Lmsemail — Fri, 08 Dec 2023 21:52:58 GMT

Thank you.

if I uninstall the app how hard will it be to get my data back into it?

Re: Arlo 4 cameras won’t disarm

BrookeN — Fri, 08 Dec 2023 21:56:23 GMT

You will not lose your data. You just sign back into the app and everything will still be in there.

Re: Arlo 4 cameras won’t disarm

Lmsemail — Wed, 13 Dec 2023 23:19:03 GMT

Ok. I deleted and re-installed the app. And my data did come back.

But before I can check to see if the “disarm” problem is solved, I have a new problem. Now the app is not giving me a notification of movement on my cameras. I have checked my settings and ithey looks ok. But maybe I don’t understand the settings. Can you please help with this?

Re: Arlo 4 cameras won’t disarm

jguerdat — Thu, 14 Dec 2023 14:35:38 GMT

Did you check the phone settings for the app to ensure notifications are enabled?

Re: Arlo 4 cameras won’t disarm

Lmsemail — Fri, 22 Dec 2023 17:34:02 GMT

Shame on me. That was it. Thank you.