topic Re: Repositioning Pro 4 with zoom changes doesn’t hold. in Arlo Pro 4

Repositioning Pro 4 with zoom changes doesn’t hold.

Swoserin — Sat, 25 Nov 2023 16:52:06 GMT

Hi. I have been installing a new Pro 4 (2K) and am finding that if I want a closer zoom, that it does not hold when I try to do this through the Camera Positioning utility it doesn’t hold the changes. I make the change, then leave the utility, but when I go back in to check it, the old settings are back. BTW, I’ve tried to sit there for a couple of minutes in case it takes a while to reset, but the change still doesn’t hold. I am using this through a 3 year old base station, with older cameras.

Re: Repositioning Pro 4 with zoom changes doesn’t hold.

FranklinRT — Sat, 25 Nov 2023 17:52:53 GMT

I've had issues with some of the settings holding when using a older base station. I assume its probably

VMB4500 or the VMB4000. Does it currently have the latest firmware installed? Also are your pro 4's updated with the latest firmware?

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

Re: Repositioning Pro 4 with zoom changes doesn’t hold.

Swoserin — Sun, 26 Nov 2023 14:44:55 GMT

Hi. Thanks for responding, but, yes, both are up to date with firmware.

Re: Repositioning Pro 4 with zoom changes doesn’t hold.

BrookeN — Mon, 04 Dec 2023 16:03:22 GMT

Are you still seeing this same behavior?

Re: Repositioning Pro 4 with zoom changes doesn’t hold.

Swoserin — Mon, 04 Dec 2023 18:19:57 GMT

Yup

Re: Repositioning Pro 4 with zoom changes doesn’t hold.

BrookeN — Wed, 06 Dec 2023 15:39:21 GMT

Please reach out to support, you get there by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.