topic Re: Fail update firmware everytime in Arlo Pro 4

Fail update firmware everytime

LeoLee — Thu, 19 Oct 2023 13:52:59 GMT

I bought 3 Arlo (2 Pro4 and 1 Doorbell)

All need update firmware without any choice.

I spent few hours to restart, reset, reinstall and try to manage the failure of update firmware.

It drive me crazy.

Why can Arlo make the firmware update so difficult?

There is not indication how long will it takes. It just say fail after I wait at look at the cam for 10 mins, again and again.

I will return all 3 cameras if the last cannot be update and crack on.

The update process is horrible.

Re: Fail update firmware everytime

jguerdat — Fri, 20 Oct 2023 13:22:14 GMT

Normally the updates occur easily and quickly. By any chance are you using a VPN that would keep the cameras from accessing the servers?

Re: Fail update firmware everytime

LeoLee — Tue, 05 Dec 2023 21:52:35 GMT

No I don’t have VPN.
it was panic that no progress can be seen and the camera just turn itself off during updating every time. I finally gave up and returned it.