topic Re: Cannot connect Arlo Base Station to Homekit in Arlo Pro 4

Cannot connect Arlo Base Station to Homekit

jpaatel2038 — Sun, 26 Nov 2023 19:48:16 GMT

I recently purchased a refurbished Arlo Smart Hub (VMB4540r3) was able to connect it to the Arlo secure app but I can't get it to connect to Apple HomeKit. Once I click on Homekit, it gets stuck on "Discovering your Device". Please help!

Re: Cannot connect Arlo Base Station to Homekit

BrookeN — Wed, 29 Nov 2023 17:43:40 GMT

Once your basestation is online I can reset the token for you to set up the Homekit. Please reach out as soon you have it online.

Re: Cannot connect Arlo Base Station to Homekit

MikeD-J — Wed, 29 Nov 2023 22:55:30 GMT

Hi. I have the same problem, but my hub is online (as far as I can tell), and I can see it on the iPhone app. (My post here from last night does not seem to have been answered.)

Re: Cannot connect Arlo Base Station to Homekit

BrookeN — Wed, 29 Nov 2023 23:16:47 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?