topic Terminal corrosion in Arlo Pro 4

Terminal corrosion

Shickey — Sat, 18 Nov 2023 21:35:05 GMT

One of my pro 4 cameras terminals corroded to the point of disintegration. I’m not sure how that happened as they are kept sealed, I use the solar panels so I would not have to deal with swapping out the batteries.

had anyone had this happen to them and have a solution for repair?

Re: Terminal corrosion

jguerdat — Sun, 19 Nov 2023 15:32:05 GMT

It may be that the camera wasn't actually fully seated into the case - do you hear a click when inserting fully? It may also be a damaged o-ring that provides the weather sealing.

In any event, use Settings, Support on the app to choose your camera model and then scroll down to Contacts to talk to official support for a possible RMA. This assumes the camera is still in warranty and you have a subscription.

Re: Terminal corrosion

Edcin84 — Fri, 16 Feb 2024 15:38:28 GMT

Looks like I have the exact same issue with one of our Ultra 2 cameras. I feel like condensation built up in the interior of the camera housing over time, and the moisture collected in the base where the terminals make contact with the exterior housing. I am hoping that a fix will present itself, which I doubt. Thinking about reorienting the remaining cameras so the contacts are not on the bottom.