topic Re: Arlo Pro 4 battery drains while camera is plugged in in Arlo Pro 4

Arlo Pro 4 battery drains while camera is plugged in

dcarey197 — Tue, 14 Nov 2023 00:47:42 GMT

This seems to be a common issue and like others I have narrowed it down to camera. There are a total of 4 cameras and the other 3 are working.

I've replaced both external charging cable and replaced with brand new batteries. It works fine 3-4 days then it goes from 100% to 7% then eventually going off line.

I've disconnected, restarted and turned off for several days.

Like many others this seem to have started after last firmware update.

Re: Arlo Pro 4 battery drains while camera is plugged in

BrookeN — Thu, 16 Nov 2023 19:33:22 GMT

Please reach out to support. You get that by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

Re: Arlo Pro 4 battery drains while camera is plugged in

Olimcgee — Thu, 16 Nov 2023 20:22:00 GMT

Im having a similar issue. Tried raising a support ticket and calling the uk number but it is an invalid number. Is there a fix to this issue?

Re: Arlo Pro 4 battery drains while camera is plugged in

StephenB — Fri, 17 Nov 2023 00:07:17 GMT

@Olimcgee wrote:

Tried raising a support ticket and calling the uk number but it is an invalid number. Is there a fix to this issue?

Are you going into the support area of the app, and then using that to access phone support???