topic Re: Arlo Pro 4 not recognizing camera on install in Arlo Pro 4

Arlo Pro 4 not recognizing camera on install

blkcat1 — Fri, 10 Nov 2023 14:12:39 GMT

One of my installed cameras would not disable. I disable them if I am in the area so they don't keep recording. I ended up having to uninstall the camera. Now the camera won't install. Originally I couldn't get the chime. I've checked all the settings for the internet and so far I can get the camera to the "recognize" stage. It fails every time. I even bought a new camera and still the same thing. I went to my computer and signed into the my arlo account and tried installing from there. I've got the same results. It won't find the camera and times out. What do I do now. THank you for helping.
W

Re: Arlo Pro 4 not recognizing camera on install

StephenB — Fri, 10 Nov 2023 15:17:26 GMT

Did you try a factory reset? Hold down sync until the led flashed amber. That takes about 15 seconds.

Re: Arlo Pro 4 not recognizing camera on install

blkcat1 — Fri, 10 Nov 2023 20:40:48 GMT

Yes I did the factory reset multiple times also. Sams results.

Re: Arlo Pro 4 not recognizing camera on install

ShayneS — Mon, 13 Nov 2023 19:46:02 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.