topic Firmware Pro 4 stuck on upgrading firmware in Arlo Pro 4

Firmware Pro 4 stuck on upgrading firmware

Wrigs — Tue, 07 Nov 2023 16:55:10 GMT

Can’t reconnect my camera as states ‘updating firmware, may take up to 15mins’. Nothing changes from here, stays stuck on this message. Any ideas please?

Re: Firmware Pro 4

jguerdat — Sat, 04 Nov 2023 13:58:15 GMT

After ~15 minutes or so, if nothing has changed, I would reboot the camera by reinserting the battery. WHat happens then?

Re: Firmware Pro 4

Wrigs — Sat, 04 Nov 2023 16:11:34 GMT

Just go through the same loop. Chime works finds the camera then goes into the Firmware update

Re: Firmware Pro 4

jguerdat — Sun, 05 Nov 2023 14:47:25 GMT

Last ditch effort - remove the camera from your account. Reset it using the following procedure and add it back.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera