topic Re: Receiving Notifications but for some cameras, no recordings. in Arlo Pro 4

Receiving Notifications but for some cameras, no recordings.

TLPELL653 — Wed, 01 Nov 2023 14:32:51 GMT

All,

I have 5 Cameras, (one doorbell and four Pro 4). All was working fine with Notifications and recorded videos in the feed. Seven days before the free trial was to expire, I started with the oft reported symptom of getting notifications but no corresponding video in the library. I had already purchased a Arlo Secure subscription but when I installed additional cameras, they defaulted to the "Secure Plus" trial. So, not totally understanding why this symptom started BEFORE the trial expired, I simply canceled the trial and moved/ensured all the new cameras were included in my Arlo Secure subscription. I can confirm they are listed there now as well. But the oddity now is that of the 3 new cameras, I'm getting notifications for them as I should but two of them, are STILL not saving a recording to the feed. I did a stare and compare of all settings to the third new camera that was moved into the subscription and everything is identical.

So, I'm at a loss. It is not that my subscription expired, as I have (already had) an active subscription. All 5 cameras are listed under that subscription but upon notifications, I am seeing video from 3 of the 5 cameras but not for two of them.

Thoughts?

Re: Receiving Notifications but for some cameras, no recordings.

StephenB — Wed, 01 Nov 2023 15:17:23 GMT

Have you tried making a manual recording from the problem cameras (while livestreaming)?

If you can make a manual recording, then likely the problem is the cameras are no longer in the mode you are using.

Re: Receiving Notifications but for some cameras, no recordings.

TLPELL653 — Wed, 01 Nov 2023 16:37:38 GMT

Thank you for the reply. I am able to make a recording from livestreaming. I apologize as I'm not understanding your comment "likely the problem is the cameras are no longer in the mode you are using". What do you mean by "the mode"?

Re: Receiving Notifications but for some cameras, no recordings.

StephenB — Wed, 01 Nov 2023 17:29:12 GMT

@TLPELL653 wrote:

Thank you for the reply. I am able to make a recording from livestreaming. I apologize as I'm not understanding your comment "likely the problem is the cameras are no longer in the mode you are using". What do you mean by "the mode"

If you see "Feed" and "Dashboard" in your app, then your modes are "Armed Home", "Armed Away", and "Standby". these have rules for each camera (which control the recording).

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

If you see "Library" in the app, then you'll also see a "Modes" screen. Those modes are similar, and are described here:

Re: Receiving Notifications but for some cameras, no recordings.

TLPELL653 — Fri, 03 Nov 2023 00:04:57 GMT

Ah, okay. Yeah, I can see them as status on Motion to Record and notify for my Home and Away armed modes, which is when the other cameras are recording but two of them are not.

Re: Receiving Notifications but for some cameras, no recordings.

StephenB — Fri, 03 Nov 2023 13:55:10 GMT

You might want to try phone support. Access it in the app

go into the support area
select a camera in the subscription plan
scroll down to to the contact area

Phone support should be shown there - it is available between 6 am and 6 pm US pacific time.