topic Re: Remove password request in Arlo Pro 4

Remove password request

anagmaia1977 — Mon, 23 Oct 2023 13:26:00 GMT

Hello!

I want to be able to access the app on my phone without having to enter the password every time. If there is an alert from the camera during the night I just want to be able to open the app and see what it is as quickly as possible. How do I do that? Does anybody know if it is possible?

Re: Remove password request

jguerdat — Mon, 23 Oct 2023 13:32:29 GMT

You need to have 2FA (two-factor authentication) enabled for your phone to be trusted. Edit your profile settings in Settings under Login Settings, Two-Step Verification.

Re: Remove password request

anagmaia1977 — Mon, 23 Oct 2023 13:43:04 GMT

I have the 2 step verification configured... the phone I am using it is classified as Trusted Devices.

Re: Remove password request

DannyBearAgain — Mon, 23 Oct 2023 21:11:16 GMT

Can you try re installing the app maybe.

Re: Remove password request

jguerdat — Tue, 24 Oct 2023 15:13:42 GMT

Do you just background the app or do you actually log out each time? Backgrounding would be needed to prevent the need to re-login.

Re: Remove password request

anagmaia1977 — Wed, 25 Oct 2023 01:30:11 GMT

I did that and worked… sometimes is just like that, right? Thank you!

Re: Remove password request

anagmaia1977 — Wed, 25 Oct 2023 01:31:13 GMT

I was backgrounding but was requiring password all times. I have reinstalled as suggested and now it works 🙂 Thank you!