topic Re: Will not detect motion in Arlo Pro 4

Will not detect motion

Smams — Thu, 19 Oct 2023 22:12:23 GMT

One of 3 cameras will not detect motion?? Please help

Re: Will not detect motion

jguerdat — Fri, 20 Oct 2023 13:16:47 GMT

Does your active mode have a rule for the camera?

Re: Will not detect motion

Smams — Fri, 20 Oct 2023 14:29:27 GMT

Yes mode is enabled for rule to detect motion

Re: Will not detect motion

jguerdat — Sat, 21 Oct 2023 13:45:05 GMT

Depending on how the camera is connected, try rebooting it in the camera settings or reboot your hub. Reinstalling the camera battery may also be useful. Worst case, remove the camera from your account and add it back in.

Re: Will not detect motion

StephenB — Sat, 21 Oct 2023 18:05:10 GMT

Also, I recommend trying the motion detection test for the camera.

Re: Will not detect motion

Smams — Sun, 22 Oct 2023 14:13:09 GMT

The motion test does not respond react??

Re: Will not detect motion

jguerdat — Mon, 23 Oct 2023 13:39:54 GMT

You may want to remove the camera from your account and then follow these direction:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Will not detect motion

StephenB — Mon, 23 Oct 2023 13:40:40 GMT

@Smams wrote:

The motion test does not respond react??

Then the passive infrared (PIR) sensor in the camera isn't working.

A hard reset might bring it back to life.

remove it from the account
press the sync button until it flashes amber
onboard it again.

Re: Will not detect motion

Smams — Mon, 23 Oct 2023 21:49:34 GMT

Can you please go into detail “press the sync button until it flashes amber?”

Re: Will not detect motion

jguerdat — Tue, 24 Oct 2023 15:08:52 GMT

As I posted earlier, read this as to how to reset the camera:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Will not detect motion

Smams — Wed, 25 Oct 2023 00:53:14 GMT

I did perform the reset and still no amber light for motion detection test??

Re: Will not detect motion

StephenB — Wed, 25 Oct 2023 13:00:45 GMT

@Smams wrote:

I did perform the reset and still no amber light for motion detection test??

It sounds like the passive infrared (PIR) sensor might have failed.

You might try another reset, and maybe also make sure the face of the camera is clean.