topic Re: Question in Arlo Pro 4

Question

Ang13 — Wed, 04 Oct 2023 17:42:27 GMT

I am getting notifications but the cameras are not recording the alerts. When I go to the app says there are no events. Why aren’t the cameras recording when I get the alerts?

Re: Question

StephenB — Wed, 04 Oct 2023 17:58:48 GMT

@Ang13 wrote:

I am getting notifications but the cameras are not recording the alerts. When I go to the app says there are no events. Why aren’t the cameras recording when I get the alerts?

Are the cameras in a subscription plan? Cloud recording requires an Arlo Secure subscription.

Re: Question

Ang13 — Wed, 04 Oct 2023 18:17:03 GMT

No, was told when we bought them no plan/fee was required!

Re: Question

StephenB — Wed, 04 Oct 2023 18:58:05 GMT

@Ang13 wrote:

No, was told when we bought them no plan/fee was required!

Who told you that?

You can use the cameras w/o a subscription, but the functionality is very limited.

Re: Question

Ang13 — Wed, 04 Oct 2023 19:16:15 GMT

Best Buy where we bought the cameras. They told us you only pay if you want the system monitored. Also, have several family/friends that have the same ones and they do not pay.

Re: Question

StephenB — Wed, 04 Oct 2023 19:43:57 GMT

Just to avoid any confusion - this is a user-to-user forum, and I do not work for Arlo or represent them in any way.

@Ang13 wrote:

Also, have several family/friends that have the same ones and they do not pay.

Let's start here.

Old Arlo cameras like the Pro and Pro 2 were sold with free 7-day cloud recording. Those cameras are not currently sold and are on the end-of-life list here:

https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

They still do function, and still do have the 7 days free cloud recording.

But Arlo stopped selling new models with that feature 5 years ago - starting with the Ultra. All the current cameras require an Arlo Secure subscription to get cloud recording.

So your family/friends are not paying for cloud storage, then they must either have the older "legacy" cameras or still have the trial subscription.

@Ang13 wrote:

Best Buy where we bought the cameras. They told us you only pay if you want the system monitored.

Unfortunately they gave you the wrong information. Information on what the subscription features are is found here:

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Do you have a VMB4540 smarthub as part of your system? Or are your cameras directly connected to your home wifi?

Re: Question

DannyBearAgain — Thu, 05 Oct 2023 06:02:50 GMT

@Ang13

Was the information about subscription printed on the box when you received the equipment?